Help Desk Support Technician I

Edgewater Federal Solutions, Inc.; Frederick (MD); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401K/ Roth IRA (employer match)

Job summary

Edgewater Federal Solutions is seeking a Help Desk Support Technician I to join the Corporate IT team at our headquarters in Frederick, Maryland. The ideal candidate will have at least one year of experience supporting Windows computers and software, and strong written and verbal communication skills for on-site collaboration.

The role requires a full-time schedule on-site at the Frederick, MD headquarters, with a friendly, customer-focused approach and a commitment to helping users resolve

Qualifications

• High school diploma or equivalent; technical education is a plus.
• Experience with managing computer software and computer hardware.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide technical support for Windows operating systems and software applications.
• Assist users with installation, configuration, and troubleshooting of hardware and software.
• Provision and deploy new hardware for users.
• Maintain a high level of customer service for all support requests.
• Take ownership of user problems and be proactive in resolving issues.

Skills

Windows OS

Troubleshooting

Customer service

Communication

Education

High school diploma

Tools

IT hardware

Software

Job description

We are seeking a dedicated Help Desk Support Technician I to join our Corporate IT team at our corporate headquarters in Frederick, Maryland. The ideal candidate will have at least one year of experience in supporting Windows computers and software, possess strong written and verbal communication skills, and be able to work a full-time schedule on-site at headquarters in Frederick, MD.

Responsibilities

• Provide technical support for Windows operating systems and various software applications.
• Assist users with installation, configuration, and troubleshooting of hardware and software.
• Provision and deploy new hardware for users.
• Maintain a high level of customer service for all support requests.
• Take ownership of user problems and be proactive when dealing with user issues.

Qualifications

• High school diploma or equivalent; further technical education is a plus.
• Experience with managing computer software and computer hardware
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work a regular schedule at the Frederick corporate office.
• A team player with a customer-oriented approach.

Compensation:

$25.24 - 28.85/hr

Additional benefits include:

• Paid Time Off & Holiday Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability, Life Insurance, and AD&D
• Flexible Spending Accounts
• Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
• Tuition and Technical Training Reimbursement
• Exercise Reimbursement
• Computer Reimbursement
• Employee Assistance Program

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Possess the ability to fulfill any and all office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer entry, participating in filing activity, lifting and carrying office supplies.
• The employee must occasionally lift and/or move up to fifteen (15) pounds.
• Fine hand manipulation (keyboarding).

Work Environment:

• May work prolonged or irregular hours.
• The noise level in the work environment is usually moderate.
• Exposure to general office conditions while conducting office duties.

Working at Edgewater Federal Solutions:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services, and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Companies since 2018.

Edgewater Federal Solutions is an Equal Opportunity Employer. It has been and continues to be our policy to provide equal employment to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran status and/or other status protected by applicable law.