Help Desk Support Technician

Jobs via Dice; Columbus (OH); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading company in technology services is hiring a Help Desk Support Technician in Columbus, OH. The role involves providing technical support to end-users while ensuring exceptional customer service. Candidates should have at least one year of IT support experience and a willingness to work flexible hours.

Benefits

Medical, dental & vision benefits

401(k) Retirement Plan

Short and long-term disability

Paid Time Off

Qualifications

• Minimum 1 year of IT support experience, including internships or relevant coursework.
• Associate degree preferred, but relevant work experience may be substituted.
• Availability to work evening hours and some weekends.

Responsibilities

• Provide technical assistance and support to end-users.
• Deliver exceptional customer service.
• Troubleshoot and resolve technical issues efficiently.

Skills

Helpdesk support

Troubleshooting technical issues

Customer service expertise

System and software assistance

Education

Associate degree

Job description

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• Minimum 1 year of IT support or service desk experience, including professional work, internships, academic projects, or coursework.
• Associate degree preferred, but relevant work experience may be substituted.
• Availability to work daytime and evening hours during the week and some weekends as part of a standard schedule.
  
  

Technical Skills

Must Have:

• Minimum 1 year of IT support or service desk experience, including professional work, internships, academic projects, or coursework.
• Associate degree preferred, but relevant work experience may be substituted.
• Availability to work daytime and evening hours during the week and some weekends as part of a standard schedule.
  
  

Nice To Have:

• Experience in professional environments requiring technical support.
• Strong verbal communication skills with the ability to professionally engage with customers.
• Ability to quickly diagnose and resolve technical issues using available resources.
• Customer service skills, including the ability to handle difficult interactions professionally.
• Familiarity with common business applications and internet-based tools.
• Relevant industry certifications.
  
  

Job Description

Summary:

The Service Desk Technician provides technical assistance and outstanding customer service, supporting end-users with software, hardware, and system-related issues. Responsibilities include responding to inquiries, troubleshooting problems, and implementing solutions efficiently. This role requires strong problem-solving skills and the ability to handle a high volume of interactions while ensuring prompt and accurate resolutions.

Duties & Responsibilities:

• Deliver exceptional customer service and build positive relationships with end-users.
• Work individually and collaboratively to meet and exceed service goals related to response times, availability, and quality.
• Stay informed on relevant technology, products, and procedures.
• Maintain detailed documentation of customer interactions to support troubleshooting efforts.
• Follow up with users to ensure successful resolution of technical issues.
• Contribute to process improvements for the service desk.
• Collaborate with internal support teams to enhance service delivery.
• Perform additional duties as needed.
  
  

Skills:

• Helpdesk support
• Troubleshooting technical issues
• Customer service expertise
• System and software assistance
  
  

Experience Level:

Intermediate

Pay And Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Columbus,OH.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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