Help Desk Support I: Level 1 Tech Troubleshooter

Canrig Drilling Technology Ltd.

Houston (TX)

Sur place

USD 42 000 - 56 000

Plein temps

14 jours+

Générateur de candidature

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Résumé du poste

Nabors is seeking a Help Desk Support I in Houston to provide level 1 IT support, handling end-user inquiries, basic PC/server/hardware issues, and escalating complex problems to senior staff as needed.

You will work in a call-center style environment, document resolutions, honor on-call rotations including weekends and potential night shifts, and collaborate with clients to diagnose and resolve issues efficiently.

Qualifications

2+ years of relevant experience in a technical customer service role.
Proficient with end-user hardware and software and standard procedures.
Strong communication skills, both written and spoken.
Ability to work in a team and adapt to change.

Responsabilités

Serve as primary contact for client assistance, resolves basic end-user PC/server/hardware inquiries by applying standard procedures.
Documents steps taken for resolving routine requests, keeps customer history up to date using appropriate documentation methods.
Troubleshoot with clients to diagnose root cause and escalate as needed to senior team members.
On-call rotation with rotating weekend shifts and possible night shifts depending on staffing.
Perform additional duties as required.