Help Desk Support- Detail

Veterans Health Administration; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Veterans Health Administration is seeking a Help Desk support professional focused on user access requests and Tier 0/1 technical inquiries. The role requires meticulous attention to detail, sound judgment, and the ability to follow established procedures.

You will assist users with access requests and resolve basic Tier 0 issues, building foundational experience in help desk support. Ideal candidates enjoy problem solving and direct user interaction, and seek to grow in a foundational IT

Qualifications

• One year of specialized experience equivalent to GS-05 in the normal line of progression for the occupation.
• One year of specialized experience equivalent to GS-05; analyze and validate access requests, troubleshoot Tier 1 HR systems, and support access-related documentation.

Responsibilities

• Review user access requests for completeness and compliance with procedures.
• Provide basic Help Desk support by answering inquiries and assisting with navigation.

Job description

The selected employee will provide Help Desk support focused on user access requests and Tier 0/1 technical inquiries. This role requires strong attention to detail, sound judgment, and the ability to follow established procedures. May also require, assisting users with access requests and resolving basic Tier 0 technical inquiries. This role is ideal for individuals who enjoy problem-solving, working directly with users, and aim to build foundational help desk support experience.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/01/2026. Time-In-Grade Requirement for GS-07: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Time-In-Grade Requirement for GS-09: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience for GS-07: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Reviewing user access requests for completeness and compliance with established procedures, providing basic help desk support such as answering customer inquiries, assisting users with navigation, and resolving routine access issues, maintaining system records, data logs, or tracking tools to ensure accuracy and continuity, following standard operating procedures to elevate discrepancies or issues to higher-level staff, performing recurring technical or administrative tasks requiring attention to detail and sound judgment. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have one full year of graduate-level education in a field that demonstrates the knowledge, skills, and abilities required for this position or you meet the criteria for Superior Academic Achievement (SAA).Transcripts must be submitted at the time of application. OR, Combination: Applicants may also combine education and experience to qualify at this level beyond the first year of graduate-level education. Specialized Experience for GS-09: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Analyzing and validating access requests, ensuring appropriate justification and adherence to security protocols, troubleshooting Tier 1 technical issues involving HR information systems or personnel databases, independently updating access tables, maintaining system permissions, or preparing documentation supporting system changes, providing guidance to users on system functionality and resolving more complex access-related inquiries, interpreting procedural guidance and recommending improvements to workflow, tracking, or documentation processes.OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's degree or equivalent gr