Help Desk Support

LingaTech; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a helpdesk support specialist to assist citizens with their immunization records through a Public Portal. This remote position involves providing technical support, monitoring system issues, and developing training materials. The ideal candidate will have extensive experience in customer and technical support, particularly in government settings.

Qualifications

• 5 years of customer and technical support experience for business-critical applications.
• 5 years of customer service experience.

Responsibilities

• Provide helpdesk support for the PIERS Public Portal and PIERS system via phone and email.
• Monitor and escalate PIERS system issues to the supervisor and PIERS team.
• Identify needs for the PIERS Public Portal website.

Skills

Customer Support

Technical Support

Government Experience

Job description

Location: Harrisburg, PA
Position Type: Remote
Contract Length: 1 month + 1 year extension
$20/hour

The primary objective of this engagement is to provide helpdesk support to citizens accessing their immunization record through a Public Portal.

Required Skills:

• 5 years of customer and technical support experience for business-critical applications

• 5 years of customer service experience

• Experience working with federal, state, or local government

Duties:

• Provide helpdesk support for the PIERS Public Portal and PIERS system via phone and email

• Monitor and escalate PIERS system issues to the supervisor and PIERS team

• Identify needs for the PIERS Public Portal website

• Recommend and assist with updates to PIERS and Public Portal training materials

• Respond to inquiries regarding training and onboarding for PIERS users and clinics

• Facilitate enrollment of users in PIERS training

• Provide regular status reports to the IIS training team and PIERS team

• Assist in planning and developing training strategies for end-users