Help Desk Support

TEKsystems; Schaumburg (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Help Desk Technical Support Specialist to join their IT team. This fully remote position involves delivering IT services and solutions, troubleshooting issues, and providing excellent customer service. The ideal candidate will have 2-3 years of experience in support and migration, with strong skills in help desk support and troubleshooting. Benefits include medical coverage, 401(k), and more. Apply before May 30, 2025.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Employee Assistance Program

Time Off/Leave

Qualifications

• 2-3 years of support/migration experience.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Deliver IT services and solutions to internal clients.
• Troubleshoot issues and provide workarounds to restore service.
• Collaborate with teams to maintain service levels.

Skills

Help desk support

Customer service

Troubleshooting

Migration

Phone support

Tools

Freshdesk

Windows 10/11

MS Intune

O365

MS Azure

Job description

*Description*

As a Help Desk Technical Support Specialist on our IT team, you will work directly with internal clients to deliver IT services and solutions. This role involves communicating and interacting with multiple teams to maintain service levels, troubleshooting issues, and providing workarounds to restore service promptly. You will collaborate with a team handling phone and software communications, as well as tracking ticket issues.

*Skills*

• Help desk support
• Migration
• Intune
• Customer service
• Troubleshooting
• Help desk
• Phone support

*Top Skills Details*

Help desk support, migration, Intune, Customer service, Troubleshooting, Help desk, Phone support

*Additional Skills & Qualifications*

• 2-3 years of support/migration experience
• Self-starter
• Technical responsibility
• Experience with working from home and remote support
• Troubleshooting incidents and restoring service quickly
• Installing and configuring computer networks
• Planning and implementing network security measures
• Monitoring network performance and troubleshooting issues
• Liaising with vendors and IT personnel for problem resolution
• Documenting tickets within Freshdesk and providing status updates
• Ability to multitask and prioritize in a fast-paced environment
• Hardware installations, relocations, repairs
• Providing system access to remote users/customers
• Delivering timely support to all customers
• Managing equipment ordering and inventory
• Creating/changing user accounts, mailboxes, Teams, Intune, and Active Directory as needed

*Software Products, Services, and Support*

• Helpdesk software - Freshdesk
• Desktop environment - Windows 10/11
• MS Intune
• O365 - Teams / SharePoint
• RDP - Cloud remote experience
• MS Azure
• GOTOASSIST - Remote
• Sabre GDS - a plus
• Apollo by Galileo GDS - a plus

*Pay and Benefits*

The pay range for this position is $20.00 - $25.00/hr. Eligibility for benefits depends on job classification and employment length. Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth options)
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, Sick Leave)

*Workplace Type*

This is a fully remote position.

*Application Deadline*

The position is expected to close on May 30, 2025.

About TEKsystems and TEKsystems Global Services

We are a leading provider of business and technology services, helping accelerate business transformation for our clients. With expertise in strategy, design, execution, and operations, we unlock business value through various solutions. Our team of 80,000 works with over 6,000 customers, including 80% of the Fortune 500 companies across North America, Europe, and Asia. We are strategic thinkers and hands-on collaborators, dedicated to delivering business outcomes and making positive impacts globally. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

The company is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.