Remote opportunity for a Help Desk Analyst

Talentech Digital; Harrisburg (Dauphin County); Remote; USD 48,000 - 56,000; Full time

Job summary

A remote opportunity for a Help Desk Analyst with the PA Department of Health in Harrisburg, PA. The role involves providing helpdesk support, responding to inquiries, and assisting with training. Ideal candidates will have strong customer service skills and experience in technical support.

Qualifications

• Proven ability to provide helpdesk support efficiently.
• Experience with conference calls and webinars.

Responsibilities

• Respond to inquiries from citizens via phone and email.
• Provide helpdesk support to end-users.
• Assist with training inquiries and support.

Skills

Helpdesk Support

Communication

Organizational Skills

Customer Service

Tools

Microsoft Office Suite

Job description

Job Description

We have a remote opportunity for a Help Desk Analyst with the PA Department of Health in Harrisburg, PA, for a long-term project. Please review the following job details and let us know if you are interested.

Position Details

• Location: Harrisburg, PA (local candidates only)
• Rate: $23/hour on W2 (no benefits)
• Work Hours: 40 hours per week

Objectives of Engagement

• Respond to inquiries from citizens via phone and email
• Provide helpdesk support to end-users
• Assist with training inquiries and support
• Develop strategies for training end-users
• Maintain a respectful and welcoming environment
• Assist with related tasks as needed
• Travel for in-person training sessions as required

Skills and Experience Requirements

• Proven ability to provide helpdesk support efficiently
• Quick learner with new computer systems
• Ability to diagnose issues using technical manuals and training materials
• Experience with conference calls and webinars
• Goal setting and organizational skills
• Proficiency in Microsoft Office Suite (Access, Excel, PowerPoint, Word)
• Effective communication skills (written, oral, electronic, in-person)
• Ability to work independently and in teams

Required / Desired Skills and Experience

Skill	Required / Desired	Experience
Customer and technical support of critical applications	Required	5+ years
Customer Service Experience	Required	5+ years
Government experience (Federal, State, or Local)	Required

Additional Questions

• Are you willing to report onsite for specific projects and testing?
• Where does your candidate currently reside?
• Do you understand and agree to abide by the restrictions regarding government equipment outside the U.S.?

Company Description

TalenTech Digital is a Northern Virginia-based IT staffing and consulting company.