Help Desk Support

Jobs via Dice; Schaumburg (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Help Desk Technical Support Specialist to join their IT team. This fully remote role involves delivering IT services, troubleshooting issues, and ensuring service levels are maintained. The ideal candidate will have strong communication skills and experience in help desk support. Responsibilities include documenting tickets, providing systems access, and liaising with IT personnel. Competitive pay and benefits are offered, including medical, dental, and a 401(k) plan.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• 2-3 years of support/migration experience.
• Experience with working from home and remote support.

Responsibilities

• Troubleshoot issues and restore service as soon as possible.
• Document tickets within Freshdesk and provide regular status updates.
• Provide systems access to remote users/customers.

Skills

Help desk support

Customer service

Troubleshooting

Phone support

Tools

Freshdesk

Windows 10/11

MS Intune

O365

RDP

MS Azure

Job description

1 day ago Be among the first 25 applicants

Description

As a Help Desk Technical Support Specialist, on our IT team, you will be working directly with the internal client to deliver IT services and solutions. This role will require communication and interaction with multiple teams to ensure service levels are maintained. You will also troubleshoot issues and will provide a work around to problems to ensure that service is restored as soon as possible. You will work with a Team including both Phone and Software communications and tracking of ticket issues.

Description

As a Help Desk Technical Support Specialist, on our IT team, you will be working directly with the internal client to deliver IT services and solutions. This role will require communication and interaction with multiple teams to ensure service levels are maintained. You will also troubleshoot issues and will provide a work around to problems to ensure that service is restored as soon as possible. You will work with a Team including both Phone and Software communications and tracking of ticket issues.

Skills

Help desk support, migration, intune, Customer service, Troubleshooting, Help desk, Phone support

Top Skills Details

Help desk support,migration,intune,Customer service,Troubleshooting,Help desk,Phone support

Additional Skills & Qualifications

2-3 years of support/migration experience.

Self Starter

Technical Responsibility

Experience with working from home and remote support.

Troubleshooting incidents and restoring service as soon as possible

Installing and configuring computer networks

Planning and implementing network security measures

Monitoring network performance and troubleshooting issues.

Liaising with vendors and other IT personnel for problem resolution

Documenting tickets within Freshdesk (Help Desk system) and providing regular status updates to multiple stakeholders.

Able to multitask and make priority decisions is a fast-working environment.

Computer hardware installations, relocations, service and repair.

Provide systems access to remote Users/customers.

Provide appropriate and timely service and support to all customers.

Ensure that a timely equipment ordering process is established and followed.

Ensure that an adequate equipment inventory is maintained.

Responsible for creating/changing User Accounts, Mailboxes, Teams, Intune, and Active Directory in certain instances only.

Software products services and support

For the following software products:

Helpdesk software - Freshdesk.

Desktop environment - Windows 10/11

MS Intune.

O365 - Teams / SharePoint.

RDP - Cloud remote experience.

MS Azure.

GOTOASSIST - Remote.

Sabre GDS.- a plus.

Apollo by Galileo GDS. - a plus.

Pay And Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 30, 2025.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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