Help Desk Specialist - Secret Cleared

Zachary Piper, LLC; Colorado Springs (CO); Sur place; USD 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

PTO

Sick leave

Unlimited growth opportunities

Résumé du poste

Zachary Piper Solutions is seeking a Help Desk Specialist to join a Federal Program in Colorado Springs, CO. The role involves triaging, researching, and answering questions regarding the program and systems, providing technical support to users and clients.

Responsibilities include troubleshooting, account management, logging incidents, and updating statuses. Candidates should be prepared for a 24x7 on-call rotation and hold an Active Secret Security Clearance, with opportunities for growth.

Qualifications

• Contract requires 24x7x365 uptime; candidates must be willing to participate in a rotational on-call schedule.
• 1+ year of experience in Helpdesk/ServiceDesk/Call Center or equivalent customer service experience.
• 1+ year of experience using an Incident Management Ticketing System such as Remedy v20.02, ServiceNow, or other comparable systems.
• Active Secret Security Clearance.

Responsabilités

• Assist customers, troubleshoot problems, and coordinate technical support.
• Account creations, account lockouts, password changes.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Receive and input critical time data and convert formats (e.g., XML) for ingestion into the vetting system.

Connaissances

Help desk

Customer service

Incident management

On-call rotation

Security clearance

Outils

ServiceNow

Remedy

Jira

Description du poste

Zachary Piper Solutions is seeking a Help Desk Specialist to join a Federal Program located in Colorado Springs, CO. The Help Desk Specialist will provide technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems.

Responsibilities of the Help Desk Specialist:

• Assist customers, troubleshoot problems, and coordinate technical support.
• Account creations, account lockouts, password changes
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system

Qualifications of the Help Desk Specialist:

• This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule
• 1+ years of experience in Helpdesk/ServiceDesk/Call Center or equivalent experience in customer service
• 1+ years of experience utilizing any Incident Management Ticketing System such as Remedy v20.02, ServiceNow, or other comparable systems
• Active Secret Security Clearance

Compensation for the Help Desk Specialist:

• Salary Range: $40,000 - $50,000+ *flexible based on experience*
• Comprehensive Benefits: Medical, Dental, Vision, PTO, and Sick Leave as required by law
• Unlimited opportunities for growth

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