Help Desk Specialist — Federal IT Support (Secret Clearance)

Piper Companies; Colorado Springs (CO); Sur place; USD 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Paid time off

Résumé du poste

Zachary Piper Solutions is seeking a Help Desk Specialist to join a Federal Program located in Colorado Springs, CO. The role provides technical support by triaging, researching, and answering questions about the program and systems.

The position requires 1+ years in help desk or call center settings, experience with ticketing systems like Remedy or ServiceNow, and an active Secret clearance. Salary ranges from $40,000 to $50,000+ with comprehensive benefits and growth opportunities.

Qualifications

• 1+ years of experience in Helpdesk/ServiceDesk/Call Center or equivalent customer service experience.
• Active Secret Security Clearance.

Responsabilités

• Assist customers, troubleshoot problems, and coordinate technical support.
• Account creations, account lockouts, password changes.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Input data and convert to required formats (e.g., XML) for the vetting system.

Connaissances

Customer service

Problem solving

Communication

Outils

Remedy

ServiceNow

Description du poste

Zachary Piper Solutions is seeking a Help Desk Specialist to join a Federal Program located in Colorado Springs, CO. The role provides technical support by triaging, researching, and answering questions about the program and systems.

The position requires 1+ years in help desk or call center settings, experience with ticketing systems like Remedy or ServiceNow, and an active Secret clearance. Salary ranges from $40,000 to $50,000+ with comprehensive benefits and growth opportunities.