Help Desk Specialist

Piper Companies; Colorado Springs (CO); Presencial; USD 40.000 - 55.000; Tempo integral

Benefícios oferecidos por esta vaga

PTO

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401K

Tuition Reimbursement

Sick leave

Resumo da vaga

Zachary Piper Solutions is seeking a Help Desk Specialist to support a federal program in Colorado Springs, CO. This on-site role provides first-level IT support, incident management, and customer service in a 24x7 environment.

The ideal candidate has 0–3 years in help desk or service desk roles, experience with incident management tools (ServiceNow, Remedy, Jira), and an active Secret clearance. Full benefits are included.

Qualificações

• 0–3+ years in a Help Desk, Service Desk, or similar customer service environment.
• 0–3+ years using incident management/ticketing tools like ServiceNow, Remedy, Jira.
• Strong customer service, communication, and problem-solving skills.
• Ability to work any shift and participate in rotational on-call support.
• Active Secret Clearance required.

Responsabilidades

• Provide first-level technical support via phone, email, ticketing systems, and in-person interactions.
• Troubleshoot account creation requests, lockouts, password resets, and general IT issues.
• Document incidents, service requests, troubleshooting steps, and resolutions in the incident management system.
• Escalate unresolved issues to higher-level teams and coordinate communication with stakeholders.
• Support SLAs while participating in shift work and rotational on-call duties in a 24x7x365 environment.

Conhecimentos

Customer service

Communication

Problem solving

Ferramentas

ServiceNow

Remedy

Jira

Descrição da vaga

Zachary Piper Solutions is seeking a Help Desk Specialist to support a federal program. This position is fully on-site in Colorado Springs, CO. The Help Desk Specialist will provide first-level technical support, incident management, and customer service for operational IT systems in a 24x7 environment.

Responsibilities for the Help Desk Specialist include:

• Provide first-level technical support through phone, email, ticketing systems, and in-person interactions
• Troubleshoot account creation requests, account lockouts, password resets, and general IT support issues
• Document incidents, service requests, troubleshooting efforts, and resolutions within an incident management system
• Escalate unresolved issues to higher-level support teams and coordinate communication between stakeholders and technical resources
• Support service level agreements (SLAs) while participating in shift work and rotational on-call responsibilities within a 24x7x365 environment

Required Qualifications for the Help Desk Specialist include:

• 0–3+ years of experience in a Help Desk, Service Desk, Call Center, Technical Support, or customer service environment
• 0–3+ years of experience utilizing incident management and ticketing platforms such as ServiceNow, Remedy, Jira, or similar tools
• Strong customer service, communication, and problem-solving skills
• Ability to work any assigned shift and participate in rotational on-call support
• Active Secret Clearance required

Compensation for the Help Desk Specialist includes:

• Salary Range: $40,000 - $55,000 depending on experience
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law

This job was posted on October 30, 2026 and will be open for 30 days.

#LI-KH1 #LI-ONSITE

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