Help Desk Specialist - Secret Cleared

Piper Companies; Colorado Springs (CO); Sur place; USD 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Paid time off

Résumé du poste

Zachary Piper Solutions is seeking a Help Desk Specialist to join a Federal Program located in Colorado Springs, CO. The role provides technical support by triaging, researching, and answering questions about the program and systems.

The position requires 1+ years in help desk or call center settings, experience with ticketing systems like Remedy or ServiceNow, and an active Secret clearance. Salary ranges from $40,000 to $50,000+ with comprehensive benefits and growth opportunities.

Qualifications

• 1+ years of experience in Helpdesk/ServiceDesk/Call Center or equivalent customer service experience.
• Active Secret Security Clearance.

Responsabilités

• Assist customers, troubleshoot problems, and coordinate technical support.
• Account creations, account lockouts, password changes.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Input data and convert to required formats (e.g., XML) for the vetting system.

Connaissances

Customer service

Problem solving

Communication

Outils

Remedy

ServiceNow

Description du poste

Zachary Piper Solutions is seeking a Help Desk Specialist to join a Federal Program located in Colorado Springs, CO. The Help Desk Specialist will provide technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems.

Responsibilities of the Help Desk Specialist:

• Assist customers, troubleshoot problems, and coordinate technical support.
• Account creations, account lockouts, password changes
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system

Qualifications of the Help Desk Specialist:

• This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule
• 1+ years of experience in Helpdesk/ServiceDesk/Call Center or equivalent experience in customer service
• 1+ years of experience utilizing any Incident Management Ticketing System such as Remedy v20.02, ServiceNow, or other comparable systems
• Active Secret Security Clearance

Compensation for the Help Desk Specialist:

• Salary Range: $40,000 - $50,000+ *flexible based on experience*
• Comprehensive Benefits: Medical, Dental, Vision, PTO, and Sick Leave as required by law
• Unlimited opportunities for growth

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