Help Desk Specialist I - Frontline IT Support

ASM Research, An Accenture Federal Services Company; Nashville (TN); On-site; USD 56,026,000 - 70,202,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a entry-level Help Desk Specialist to assist users across multiple applications. You will perform basic problem analyses, triage incidents, and coordinate with SMEs to resolve issues in a team-oriented environment.

Requires a HS Diploma and 0-1 years of customer service or help desk experience; strong communication, typing, and MS Office skills are essential. On-site work in Nashville, TN with standard business hours.

Qualifications

• HS Diploma is required.
• 0-1 years of customer service and/or help desk experience.

Responsibilities

• Performs basic user-problem analyses for the help desk; assists with monitoring networks to ensure prompt responses.
• Collects screenshots and data for troubleshooting, then acts as liaison between the client and program developers.
• Performs initial problem analysis of basic applications; escalates to next level support when appropriate.
• Coordinates with staff associates and SMEs to resolve problems, logging and tracking requests as the primary user contact.
• Responsible for knowing when to escalate issues.

Skills

MS Office

Typing

Interpersonal skills

Communication skills

Problem triage

Teamwork

Active listening

Multi-tasking

Customer service

Education

HS Diploma

Tools

Internet Explorer

Job description

ASM Research, An Accenture Federal Services Company, seeks a entry-level Help Desk Specialist to assist users across multiple applications. You will perform basic problem analyses, triage incidents, and coordinate with SMEs to resolve issues in a team-oriented environment.

Requires a HS Diploma and 0-1 years of customer service or help desk experience; strong communication, typing, and MS Office skills are essential. On-site work in Nashville, TN with standard business hours.