Entry-Level Help Desk Specialist – IT Support

ASM Research, An Accenture Federal Services Company; Des Moines (IA); On-site; USD 27,000 - 34,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company in Des Moines, IA is seeking a help desk associate to support multiple applications, perform basic user‑problem analyses, triage issues, document problems, and act as a liaison between clients and developers. The role requires a HS Diploma and 0–1 years in customer service or help desk.

Candidates should be proficient with Microsoft Office, able to type quickly, demonstrate strong interpersonal and communication skills, and learn new computer

Qualifications

• HS Diploma
• 0-1 years of customer service and/or help desk experience.
• Proficiency with Microsoft Office and typing ability
• Strong interpersonal and communications skills
• Ability to learn new computer applications

Responsibilities

• Provides basic user-problem analyses for the help desk
• Assists with monitoring network management systems and responds to customer requests
• Collects data for troubleshooting and liaises between client and developers
• Performs initial problem analysis and escalates to technical staff when needed
• Coordinates efforts with staff and documents requests as primary user contact

Skills

MS Office

Typing speed

Interpersonal skills

Communication skills

Teamwork

Learning new apps

Education

HS Diploma

Tools

Microsoft Suite

Job description

ASM Research, An Accenture Federal Services Company in Des Moines, IA is seeking a help desk associate to support multiple applications, perform basic user‑problem analyses, triage issues, document problems, and act as a liaison between clients and developers. The role requires a HS Diploma and 0–1 years in customer service or help desk.

Candidates should be proficient with Microsoft Office, able to type quickly, demonstrate strong interpersonal and communication skills, and learn new computer