Entry-Level IT Help Desk Specialist

ASM Research, An Accenture Federal Services Company; Springfield (IL); On-site; USD 27,000 - 34,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a entry-level Help Desk Specialist to assist users of multiple applications and provide first-line support in Springfield, IL. The role involves basic problem analysis, data collection for troubleshooting, interdepartmental liaison, and contributing to FAQs and documentation to improve customer satisfaction and service quality.

You will work as part of a team handling inquiries, triage issues, guide customers through steps, and help

Qualifications

• 0-1 years of customer service and/or help desk experience.
• Knowledge of and ability to use computers, including the Microsoft Suite and Internet Explorer.
• Strong interpersonal and communications skills.
• Ability to multi-task and learn new applications.

Responsibilities

• Perform basic user-problem analyses for the help desk.
• Assist with monitoring network management systems and respond to requests.
• Collect data for troubleshooting and liaise between client and developers.
• Escalate issues to higher-level support when needed.
• Help compile FAQs and contribute to procedure manuals.

Skills

Customer service

Help desk experience

Interpersonal skills

Communication skills

Typing proficiency

Education

HS Diploma

Tools

Microsoft Suite

Internet Explorer

Job description

ASM Research, An Accenture Federal Services Company, is seeking a entry-level Help Desk Specialist to assist users of multiple applications and provide first-line support in Springfield, IL. The role involves basic problem analysis, data collection for troubleshooting, interdepartmental liaison, and contributing to FAQs and documentation to improve customer satisfaction and service quality.

You will work as part of a team handling inquiries, triage issues, guide customers through steps, and help