Help Desk Specialist I — Entry-Level IT Support

ASM Research, An Accenture Federal Services Company; Saint Paul (MN); On-site; USD 26,000 - 33,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a Help Desk Support professional to handle inquiries across multiple applications. You will perform basic user-problem analyses, triage issues, and coordinate with clients and developers to resolve problems.

Strong communication and typing skills, plus an ability to work in a team, are essential. The role requires a HS Diploma and 0-1 years of help desk experience, with opportunities to learn ITIL processes and advance within a

Qualifications

• HS Diploma required.
• 0-1 years of customer service or help desk experience.

Responsibilities

• Handle inquiries from users for multiple applications and perform basic user-problem analyses for the help desk.
• Escalate issues to the next level support when appropriate and triage to technical staff.
• Collect data and screenshots for troubleshooting and act as liaison between client and developers.
• Document problems, create incidents, and ensure contract information is accurate and complete.

Skills

Typing

Interpersonal skills

Communication

Phone handling

Presentation skills

Team collaboration

Learning agility

Multi-tasking

Flexibility

Active listening

ITIL knowledge (preferred)

Education

High School Diploma

Tools

Microsoft Office Suite

Internet Explorer

Job description

ASM Research, An Accenture Federal Services Company is seeking a Help Desk Support professional to handle inquiries across multiple applications. You will perform basic user-problem analyses, triage issues, and coordinate with clients and developers to resolve problems.

Strong communication and typing skills, plus an ability to work in a team, are essential. The role requires a HS Diploma and 0-1 years of help desk experience, with opportunities to learn ITIL processes and advance within a