Help Desk Specialist — Enterprise IT (Hybrid Work)

NuAxis Innovations; Virginia; On-site; USD 38,000 - 48,000; Full time

Job summary

NuAxis Innovations in Falls Church, VA is seeking a Help Desk Specialist to deliver Tier 1 IT support for enterprise users in a federal environment. You will troubleshoot desktop, application, and network issues, manage Active Directory, and support VPN and remote access while upholding SLA targets.

Ideal candidates have 2+ years of help desk or desktop support experience, a solid foundation in Windows 10/11 and Microsoft 365, and familiarity with ticketing systems and remote tools.

Qualifications

• Associate or higher education in a relevant field (A.A./A.S. or higher).
• 2+ years of Help Desk / Desktop Support experience in enterprise IT.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with ticketing systems and remote support tools.

Responsibilities

• Provide Tier 1 IT support to end users and system administrators.
• Troubleshoot desktop, application, and network issues.
• Manage Active Directory (accounts, permissions, group policies).
• Support Microsoft 365 and enterprise applications.
• Provide mobile device support (iOS/Android, MDM).
• Perform device imaging, deployment, and lifecycle management.
• Support VPN, remote access, and hybrid work environments.
• Maintain ticketing system records and meet SLA targets.
• Assist with IT asset inventory and logistics.

Skills

Troubleshooting

End-user Support

SLA Compliance

Windows 10/11

Microsoft 365

Ticketing Systems

Remote Support Tools

Education

Associate's degree

Bachelor's degree preferred

Tools

Active Directory

Microsoft 365

Ticketing Systems

Remote Support Tools

Job description

NuAxis Innovations in Falls Church, VA is seeking a Help Desk Specialist to deliver Tier 1 IT support for enterprise users in a federal environment. You will troubleshoot desktop, application, and network issues, manage Active Directory, and support VPN and remote access while upholding SLA targets.

Ideal candidates have 2+ years of help desk or desktop support experience, a solid foundation in Windows 10/11 and Microsoft 365, and familiarity with ticketing systems and remote tools.