Help Desk Specialist

NuAxis Innovations; Virginia; On-site; USD 38,000 - 48,000; Full time

Job summary

NuAxis Innovations in Falls Church, VA is seeking a Help Desk Specialist to deliver Tier 1 IT support for enterprise users in a federal environment. You will troubleshoot desktop, application, and network issues, manage Active Directory, and support VPN and remote access while upholding SLA targets.

Ideal candidates have 2+ years of help desk or desktop support experience, a solid foundation in Windows 10/11 and Microsoft 365, and familiarity with ticketing systems and remote tools.

Qualifications

• Associate or higher education in a relevant field (A.A./A.S. or higher).
• 2+ years of Help Desk / Desktop Support experience in enterprise IT.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with ticketing systems and remote support tools.

Responsibilities

• Provide Tier 1 IT support to end users and system administrators.
• Troubleshoot desktop, application, and network issues.
• Manage Active Directory (accounts, permissions, group policies).
• Support Microsoft 365 and enterprise applications.
• Provide mobile device support (iOS/Android, MDM).
• Perform device imaging, deployment, and lifecycle management.
• Support VPN, remote access, and hybrid work environments.
• Maintain ticketing system records and meet SLA targets.
• Assist with IT asset inventory and logistics.

Skills

Troubleshooting

End-user Support

SLA Compliance

Windows 10/11

Microsoft 365

Ticketing Systems

Remote Support Tools

Education

Associate's degree

Bachelor's degree preferred

Tools

Active Directory

Microsoft 365

Ticketing Systems

Remote Support Tools

Job description

Help Desk Specialist

Location Falls Church, VA

# of openings 2

Salary Range (Min-Max) 00

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.

We believe happy employees do amazing work, so join our team NOW. We are seeking a Help Desk Specialist to support enterprise IT operations in a federal environment. This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models.

Key Responsibilities

• Provide Tier 1 IT support to end users and system administrators


• Troubleshoot desktop, application, and network issues


• Manage Active Directory (accounts, permissions, group policies)


• Support Microsoft 365 and enterprise applications


• Provide mobile device support (iOS/Android, MDM)


• Perform device imaging, deployment, and lifecycle management


• Support VPN, remote access, and hybrid work environments


• Maintain ticketing system records and meet SLA targets


• Assist with IT asset inventory and logistics

Required Qualifications

• Associate's degree (Bachelor's preferred)


• 2+ years of Help Desk / Desktop Support experience in enterprise IT


• Strong knowledge of Windows 10/11 and Microsoft 365


• Experience with ticketing systems and remote support tools

Preferred

• ITIL Foundation


• Experience supporting federal/government environments


• Familiarity with security frameworks (basic awareness of NIST standards)

Our Profile:

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. (https://nuaxis.com/about/)

NuAxis is an Equal Opportunity Employer.

Employment is contingent upon successful completion of a background investigation.

Learn More (https://nuaxis.com/careers/) about our Benefits and Culture!

#NAI #DICE