Help Desk Specialist 5475

Tier4 Group; Cincinnati (OH); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits available for purchase

Job summary

Tier4 Group is seeking a Desktop Support Specialist for an enterprise client in Cincinnati, OH. You will provide phone and email support, manage tickets, and troubleshoot user issues across Windows 10 and Microsoft 365 environments.

Responsibilities include incident handling, documentation, and collaboration with IT teams. Preferred certifications include CompTIA A+ and ITIL knowledge. This is a 12-month contract with health benefits available for purchase.

Qualifications

• Proficiency with Windows 10 and Office 365 environments.
• Familiarity with Active Directory and basic networking concepts.
• Experience using ticketing systems for incident management.
• Knowledge of software deployment tools (SCCM) is a plus.

Responsibilities

• Provide desktop and endpoint support via phone and email.
• Manage and resolve tickets, document solutions and steps taken.
• Troubleshoot hardware/software issues and guide user through resolutions.

Skills

Windows 10

Microsoft O365 Suite

Active Directory familiarity

Basic Networking

Education

CompTIA A+ Certification

ITIL knowledge

Tools

SCCM

Job description

Desktop Support Specialist for an enterprise client. Phone/email support, ticket management, troubleshooting, documentation are the core skillset required.

Responsibilities

• Windows 10
• Microsoft O365 Suite
• Working knowledge or familiarity with Active Directory
• Basic Networking
• Working knowledge or familiarity of Software Deployment tools (SCCM)
• Quality research skills to aid in troubleshooting and resolution of user problems.
• Experience using ticketing systems for incident and request management.

Preferred Skills

• CompTIA A+ Certification
• Previous Customer Service Experience
• Knowledge of ITIL processes.

Pay range and compensation package

The rate will be between $20-$23 W2/HR (based on experience). 12 month contract (health benefits available for purchase).

Equal Opportunity Statement

Tier4 Group is committed to diversity and inclusivity.