Help Desk Specialist - 174309

Piper Companies; Kansas City (MO); On-site; USD 79,901,000 - 85,411,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical

Dental

Vision

401K

Sick leave

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to join a DoD program fully funded through 2028, supporting the Department of the Navy in Kansas City, MO. The position starts as a night shift role with shifts opening to candidate preference after a few months.

The role involves end-user desktop support for a large enterprise network, troubleshooting IT issues, and working with government officials. Requires active Secret clearance and CompTIA Security+ with IAT II certification.

Qualifications

• Must have an Active Secret Clearance.
• Entry level IT experience.
• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher.
• Experience with troubleshooting, ticketing systems, and support for IT devices.

Responsibilities

• Assist with IT support for devices including laptops, desktops, printers, mobile phones, and other network devices.
• Resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues.
• Work directly with employees and officials to troubleshoot and resolve technical issues.
• Execute operations in support of the Enterprise Service Desk.
• Meet service goals by opening and closing tickets, executing scripts, and answering calls.

Skills

Active Secret Clearance

Entry level IT experience

Troubleshooting

Ticketing systems

IT devices support

Tools

CompTIA Security+

CCNA Security

CySA+

Job description

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.

MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE

Responsibilities for the Help Desk Specialist include:

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
• Work directly with employees and officials to troubleshoot and resolve technical issues
• Execute operations in support of the Enterprise Service Desk
• Meet service goals by opening and closing tickets, executing scripts, and answering calls

Required Qualifications for the Help Desk Specialist include:

• Must have an Active Secret Clearance
• Entry level IT experience
• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
• Experience with troubleshooting, ticketing systems, and support for IT devices

Compensation for the Help Desk Specialist include:

• Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law

$28.84/hr

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