Help Desk Specialist

Piper Companies; New Orleans (LA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

401k w/ ADP

PTO

Paid holidays

Sick leave

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to join a large federal program. This is a full-time onsite position in New Orleans, LA.

You will provide end-user desktop support across Marine Corps installations worldwide, handle ticketing, diagnose issues, run scripts, and escalate where needed. Active Security+ certification and ability to obtain an active Secret clearance are required.

Qualifications

• 1+ years of IT experience.
• Active Security+ certification.
• Must be able to obtain and maintain an active Secret clearance.

Responsibilities

• End-user desktop support across Marine Corps installations worldwide.
• Provide IT support for devices including network devices, laptops, desktops, printers, mobile devices, and Outlook/Office.
• Conduct operations in support of the Enterprise Service Desk.
• Execute scripts and answer calls.
• Troubleshoot, resolve, and escalate technical issues.
• Open and close tickets.

Skills

IT experience

Security+

Active Secret clearance

Job description

Zachary Piper Solutions is looking for an Help Desk Specialist to join a large federal program. This is a full-time position and onsite in New Orleans, LA.

Essential Duties of the Help Desk Specialist:

• Responsible for end-user desktop support across numerous Marine Corps installations worldwide.
• Providing IT support for various devices/technologies including the network devices, laptops, desktops, printers, mobile devices, connectivity issues, OS issues, Outlook/Microsoft Office support, Video Teleconference (VTC), etc.
• Conduct operations in support of the Enterprise Service Desk.
• Execute scripts and answer calls.
• Troubleshoot, resolve, and/or escalates technical issues.
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) Services.

Qualifications of the Help Desk Specialist:

• 1+ years of IT experience
• Active Security+ certification
• Must be able to obtain and maintain an activeSecret clearance.

Compensation for the Help Desk Specialist:

• $50,000 - $60,000 (based on experience)
• Comprehensive benefit package; Cigna Medical,Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law,paid holidays

This job opens for applications on 8/7/2026. Applications for this job will be accepted for at least 30 days from the posting date.

#LI-LS3 #LI-ONSITE

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