IT Help Desk Analyst

Piper Companies; Kansas City (MO); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical

Dental

Vision

401K

Sick leave

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to support a DoD program for the Navy in Kansas City, MO. This role focuses on end-user desktop support within a large enterprise network and offers growth opportunities within the Intelligence Community.

The position starts on a night shift with the possibility of shift changes based on candidate preference after a few months. Clearances and Security+ certification are mandatory.

Qualifications

• 1+ years of IT experience.
• Active Secret Clearance required.
• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent.
• Experience with troubleshooting, ticketing systems, and IT device support.

Responsibilities

• Assist with IT support for laptops, desktops, printers, mobile devices, and other network devices.
• Resolve connectivity, OS, Microsoft/Office, and video conferencing issues.
• Collaborate with employees and officials to troubleshoot and resolve technical issues.
• Support the Enterprise Service Desk operations and meet service goals through ticketing and scripts.

Skills

IT support

End-user support

Ticketing systems

Troubleshooting

Windows OS

Job description

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.

MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE

Responsibilities for the Help Desk Specialist include:

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
• Work directly with employees and officials to troubleshoot and resolve technical issues
• Execute operations in support of the Enterprise Service Desk
• Meet service goals by opening and closing tickets, executing scripts, and answering calls

Required Qualifications for the Help Desk Specialist include:

• Must have an Active Secret Clearance
• 1+ Years of IT experience
• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
• Experience with troubleshooting, ticketing systems, and support for IT devices

Compensation for the Help Desk Specialist include:

• Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
• Salary: $50,000 - 55,000/year

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