Help Desk Specialist

L & S Electric, Inc.; Schofield (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Life insurance

401(k) plan

Paid time off

Holidays

Safety glasses program

Shoe program

Performance-based bonus

Employee Assistance Program

Job summary

L & S Electric, Inc. is seeking a Help Desk Technician in Schofield, WI to support end users, diagnose issues, and coordinate with tier-2 staff. You will create user-friendly guides, assist with hardware and software problems, and document processes to improve service delivery.

We value communication, customer service, and teamwork, offering a benefits-rich environment with health coverage, retirement plans, paid time off, and professional growth opportunities.

Qualifications

• Associate degree in IT, Computer Science, or related field.
• Minimum of two years’ experience as a Help Desk Technician or other customer service role.
• Ability to diagnose and resolve basic computer/technical issues.
• Excellent communication skills.
• Working knowledge of Microsoft based systems.

Responsibilities

• Monitor and respond quickly and effectively to requests received through the IT helpdesk system
• Respond to end user queries by phone, email, and in person
• Create step-by-step training material with screenshots for end users
• Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
• Document internal procedures and processes
• Ask educated questions and listen to end users to determine the root cause of issues
• Work through the problem-solving process with end users, empowering them to do the same in the future
• Run diagnostic steps to resolve problems
• Report significant and recurring issues to the tier-2 support
• Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease the troubleshooting process

Skills

Customer service

Communication skills

Issue diagnosis

Windows/Microsoft-based systems

Problem-solving

Education

Associate degree in IT or related field

Job description

Brief Description

Are you interested in joining a company that was recently certified as a "Great Place to Work" for the fifth year in a row? If so, please read on...

Duties And Responsibilities

• Monitor and respond quickly and effectively to requests received through the IT helpdesk system


• Respond to end user queries by phone, email, and in person


• Create step-by-step training material with screenshots for end users


• Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware


• Document internal procedures and processes


• Ask educated questions and listen to end users to determine the root cause of issues


• Work through the problem-solving process with end users, empowering them to do the same in the future


• Run diagnostic steps to resolve problems


• Report significant and recurring issues to the tier-2 support


• Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease the troubleshooting process

Requirements And Qualifications

• Associate degree in IT, Computer Science, or related field


• Minimum of two years’ experience as a Help Desk Technician or other customer service role


• Ability to diagnose and resolve basic computer/technical issues


• Excellent communication skills


• Working knowledge of Microsoft based systems

Why L & S Electric?

We don’t just offer a job—we offer a future. At L&S Electric, we believe in rewarding our team with benefits that truly make a difference.

Your Benefits

• Health First: Medical, dental, and vision coverage for you and your family.


• Peace of Mind: Company-paid short-term disability and life insurance.


• Financial Well-being: 401(k) with generous match.


• Time to Recharge: 3 weeks PTO, 7 paid holidays, plus volunteer time off.


• Your Tools, On Us: Safety glasses and shoe programs.


• More Than a Paycheck: Performance-based bonus opportunities.


• Support When You Need It: Employee Assistance Program at no cost.

Hear From Us Firsthand

• For Our Story


• For Life at L&S

Commitment To Equal Opportunity

L&S Electric is an AAP/EEO employer and uses E-Verify to confirm the employment eligibility of all new hires. We’re proud to foster an inclusive environment where everyone is treated equally.

Ready to Power Up Your Career?

At L&S Electric, you’re not just a number—you’re part of a legacy. Join a team that puts safety, integrity, and people first.