Help Desk Specialist (Secret Cleared)

Piper Companies; Centennial (CO); On-site; USD 41,000 - 61,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical

Dental

Vision

401(k)

Sick leave

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to support mission-critical defense communications and secure operational networks. This onsite role in Centennial, CO provides Tier 1 and Tier 2 support in a 24/7 operations environment, helping maintain system availability and mission readiness.

Responsibilities include handling incidents, troubleshooting Windows systems, networking, VPNs and secure communications, documenting actions, and escalating complex issues to appropriate teams.

Qualifications

• 2+ years of experience providing Tier 1/Tier 2 technical support.
• Experience supporting Windows environments, enterprise applications, networking, and ticketing systems.
• Strong troubleshooting, communication, documentation, and customer service skills.
• Bachelor's degree required.
• Active Secret Clearance required.
• Ability to work in a 24/7 operational environment, including assigned shifts.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, applications, networking, and connectivity issues.
• Manage and prioritize incidents through phone, ticketing, and monitoring systems while ensuring timely resolution.
• Troubleshoot Windows systems, applications, TCP/IP, DNS, VPNs, routing, switching, and secure communications.
• Perform root-cause analysis, track recurring issues, and identify opportunities to improve support processes.
• Document troubleshooting and corrective actions and upscale complex issues to appropriate technical teams.
• Support mission operations and SIL activities as needed.

Skills

Customer service

Documentation

Troubleshooting

Communication

Incident management

Networking basics

Education

Bachelor's degree

Tools

VPNs

DNS

TCP/IP

Ticketing systems

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to support mission-critical defense communications and secure operational networks. This position is onsite in Centennial, CO and will provide Tier 1 and Tier 2 technical support in a 24/7 operations environment, helping maintain system availability and mission readiness.

Responsibilities for the Help Desk Specialist Include:

• Provide Tier 1 and Tier 2 support for hardware, software, applications, networking, and connectivity issues.
• Manage and prioritize incidents through phone, ticketing, and monitoring systems while ensuring timely resolution.
• Troubleshoot Windows systems, applications, TCP/IP, DNS, VPNs, routing, switching, and secure communications.
• Perform root-cause analysis, track recurring issues, and identify opportunities to improve support processes.
• Document troubleshooting and corrective actions and upscale complex issues to appropriate technical teams.
• Support mission operations and Systems Integration Laboratory (SIL) activities as needed.

Qualifications for the Help Desk Specialist Include:

• 2+ years of experience providing Tier 1/Tier 2 technical support.
• Experience supporting Windows environments, enterprise applications, networking, and ticketing systems.
• Strong troubleshooting, communication, documentation, and customer service skills.
• Bachelor's degree required.
• Active Secret Clearance required.
• Ability to work in a 24/7 operational environment, including assigned shifts.

Compensation for the Help Desk Specialist Includes:

• Hourly Rate: $30.00 - $44.00/hr depending on experience and shift assignment
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401(k), and Sick Leave as required by law

Keywords

#LI-CR2 #LI-ONSITE

Help Desk Specialist, Help Desk, Service Desk, Technical Support, Tier 1 Support, Tier 2 Support, Desktop Support, Windows Support, Network Support, Incident Management, Ticketing Systems, TCP/IP, DNS, VPN, Routing, Switching, Secure Communications, Root Cause Analysis, Network Troubleshooting, Application Support, Mission-Critical Systems, Defense Communications, Systems Integration Laboratory, SIL, DoD, Secret Clearance, 24/7 Operations