Help Desk Specialist

Lcbcchurch; Central (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive medical, dental and vision

Retirement plan contribution and match

Annual counseling benefit

Generous paid time-off

Casual dress

Quarterly professional and spiritual  

Invest­ment in personal and profes­sio

Job summary

LCBC Church is seeking a Help Desk Specialist to be the first point of contact for IT and Production Services (AVL) support. You will triage tickets, communicate clearly, and ensure issues are routed, documented and resolved efficiently, delivering a customer-first experience.

This role supports ministry through technology and production, maintains documentation, and collaborates with staff and volunteers while meeting after-hours needs and weekend coverage as required.

Qualifications

• Experience providing frontline IT/AVL support and triaging tickets.
• Ability to document issues clearly and maintain records.
• Comfort with after-hours support as needed.

Responsibilities

• Serve as first point of contact for IT and AVL support requests.
• Triage, prioritize, route tickets, and ensure follow-up.
• Communicate clearly and warmly with staff and volunteers.
• Document resolutions and maintain accessible guides.
• Support ordering tech equipment and vendor coordination.

Skills

Customer service mindset

Communication skills

Organizational skills

Problem-solving

Technical aptitude

Education

High school diploma or equivalent

Job description

Reports to

Director of IT

Hours Commitment

Full‑time hours (40 hours/week, Sunday–Thursday schedule) with regular weekend responsibilities and after‑hours support as needed.

Objective

The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high‑quality, customer‑first support experience by triaging tickets, communicating clearly, and ensuring issues are routed, documented and resolved efficiently.

This individual sets the tone for a culture of exceptional customer service, bringing a balance of responsiveness, care, and follow‑through, and they play a key role in supporting ministry through technology and production.

Spiritual Alignment and Leadership

• Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices.
• Support LCBC’s mission to introduce people to Jesus and fully follow Him, along with our ministry philosophy, priorities, and beliefs.
• Be a leader who is:
  • Focused: Work hard with urgency and intensity
  • Collaborative: Bring others into your work, give and ask for feedback
  • Growth‑minded: Plan for growth and be ready for when God wants to move by pursuing personal, spiritual, and professional development
• Lead the way in LCBC’s values: We run after the one, we pursue excellence, we prioritize relationships, we deploy people for impact, and we are real and relatable.
• Be an LCBC Partner, or willing to become one within 60 days of employment. Regularly attend and participate at LCBC prior to and/or upon employment.

Help Desk Leadership

• Serve as the first point of contact for all IT and AVL requests.
• Triage, prioritize, and route tickets with accuracy and swiftness.
• Communicate clearly, warmly, and helpfully with staff and volunteers.
• Resolve basic to intermediate issues and ensure thorough documentation.
• Model a support experience defined by clarity, ownership, and care.

Documentation & Process Improvement

• Create and maintain simple, and accessible documentation for common processes and solutions.
• Identify gaps and proactively build resources that improve clarity and efficiency.
• Support workflows and collaboration across IT and AVL.

Ordering & Project Support

• Assist with ordering technology and AVL equipment with strong stewardship.
• Support project coordination, timelines, and communication.
• Help move initiatives forward by managing details and staying organized.
• Assist with vendor selection and vetting.
• Coordinate RFPs for larger quotes.

Core Competencies

• Strong customer service mindset with a genuine desire to help and serve others.
• Excellent attention to detail with consistent follow‑through.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and stay organized in a fast‑paced environment.
• Resourceful problem‑solver with a proactive approach.
• Strong technical aptitude with ability to learn new systems quickly.
• Professional, trustworthy, and able to maintain confidentiality.

Desired Outcomes and Skills

• Staff and volunteers feel supported, understood, and cared for.
• Demonstrates tenacity by handling requests with ownership, timely follow‑through to resolution, and persistence.
• Communication is proactive, setting clear expectations and next steps, with warmth and professionalism.
• Documentation is easy to follow and reduces confusion.
• Projects and purchasing processes are organized and reliable.
• Stays engaged, solves problems, and doesn’t let details fall through the cracks.
• Self‑motivated, reliable, and driven.

Benefits

• Competitive medical, dental and vision coverage.
• Retirement plan contribution and employer match.
• Annual counseling benefit.
• Generous and immediate paid time‑off.
• Casual dress.
• Quarterly professional and spiritual development days.
• Intentional investment in personal and professional development.

Evaluation

The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting, progress updates, and coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.