Help Desk – Shift Manager

BlueSnap, Inc; Illinois; On-site; USD 55,000 - 70,000; Full time

Job summary

A leading company in customer service is seeking a Shift Manager for their User Support Center. The ideal candidate will manage a professional team, ensuring high service standards and excellent customer experience. This role involves handling complex inquiries, optimizing service availability, and motivating the team to achieve performance targets.

Qualifications

• Experience in service centers (technical/phone support).
• Experience in managing teams within service or support centers.

Responsibilities

• Manage incoming requests and optimize service availability.
• Maintain high service standards and ensure excellent customer experience.
• Motivate and guide the team to meet performance targets.

Skills

Team Management

Customer Service

Problem Solving

Education

Certification in Network Management

Job description

abra R&D is looking for a Shift Manager!

If you thrive on challenges, have experience managing teams, and are looking to take your next step in the world of customer service – we’re looking for you!

Become a Shift Manager at the User Support Center and be part of a leading, professional team.

What will you be doing?

• Manage incoming requests from all channels and optimize service availability while reducing workload, in collaboration with team leaders.
• Maintain high service and efficiency standards while ensuring an excellent customer experience.
• Handle complex issues and technical inquiries that require deep knowledge.
• Motivate and guide the team to meet performance targets and improve overall results.
• Collaborate with team leaders to ensure standards are met, analyze reports, and recommend changes when needed.

Requirements

• Mandatory: Experience in service centers (technical/phone support).
• Mandatory: Experience in managing teams within service or support centers.
• Advantage: Certification in network management or a related technical field.