HELP DESK REP/OPERATOR - SAHARA LAKES (FULL-TIME)

The Valley Health System; Las Vegas (NV); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Generous PTO

Medical, dental, vision plans

401(K) with company match

Career opportunities within VHS/UHS

Education and training center

Job summary

The Valley Health System in Southern Nevada seeks a skilled Help Desk Technician to manage day-to-day support operations at VHS. You will document calls, track resolutions, and aim for first-call resolution for a broad user base across the network of Valley Health facilities.

Ideal candidates have an associate degree in CS or related field and 2–5 years of desktop/network support experience, with healthcare familiarity preferred.

Qualifications

• Education: Associates Degree in computer science or a related field or equivalent related work experience.
• Experience: Two to five years of basic desktop and network technical support in a help desk capacity
• Technical Skills: Proficient in troubleshooting telephone and desktop equipment systems.
• License/Certification: Certified professional in computer maintenance and repair or equivalent work experience.
• Other: Healthcare experience preferred.

Responsibilities

• Responsible for the day to day operation of the Valley Health System Help Desk. Answers and documents calls placed to the help desk, documents problem resolution, and strives for first-call resolution for customers relying on the VHS help desk.

Skills

Troubleshooting

Help desk

Desktop support

Education

Associates Degree in computer science or related field

Job description

Responsibilities

The Valley Health System has expanded into an integrated health network that serves more than two million people in Southern Nevada. Starting with Valley Hospital Medical Center in 1979, the Valley Health System has grown to include Centennial Hills Hospital Medical Center, Spring Valley Hospital Medical Center, Summerlin Hospital Medical Center , Henderson Hospital, and Valley Health Specialty Hospital, newest facility, West Henderson Hospital

Benefit Highlights:

• Competitive Compensation & Generous Paid Time Off


• Excellent Medical, Dental, Vision and Prescription Drug Plans


• 401(K) with company match and discounted stock plan


• Career opportunities within VHS and UHS Subsidies


• Challenging and rewarding work environment


• Comprehensive education and training center

Job Description

Responsible for the day to day operation of the Valley Health System Help Desk. Answers and documents calls placed to the help desk, documents problem resolution, and strives for first-call resolution for customers relying on the VHS help desk.

Qualifications

• Education: Associates Degree in computer science or a related field or equivalent related work experience.


• Experience: Two to five years of basic desktop and network technical support in a help desk capacity


• Technical Skills: Proficient in troubleshooting telephone and desktop equipment systems.


• License/Certification: Certified professional in computer maintenance and repair or equivalent work experience.


• Other: Healthcare experience preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.