Help Desk, Office Assistant - Campus Services

Bowling Green State University; Bowling Green (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Bowling Green State University invites applications for the Service Desk Office Assistant. This student-friendly role supports the Service Desk team in daily operations, handling reception, message taking, and basic help desk tasks on campus.

Work hours are Monday–Friday, 8am–5pm coverage with 4-hour blocks, 3–4 days per week, and preference for summer 2027 availability. This position offers frontline experience in campus operations and customer service.

Qualifications

• Reception and communication with staff and visitors.
• Ability to log requests and manage work orders.
• Maintain daily Help Desk log and SharePoint records.
• Understand campus emergency systems and procedures.
• General clerical and customer service duties with attention to detail.
• Able to lift up to 50 lbs and work 4-hour blocks.

Responsibilities

• Serve as Service Desk receptionist, greet staff and visitors, answer calls, screen messages, and respond to general questions.
• Distribute and log key requests, assign work orders, report problems related to contractors and equipment.
• Maintain Help Desk Log daily and log all tasks in Service Desk Log on SharePoint.
• Know campus emergency systems, procedures, and when to contact a supervisor.
• Perform general clerical, safety, and operational tasks while keeping a clean public-facing environment.
• Attend scheduled Help Desk meetings and perform other duties as assigned.

Skills

Reception

Communication

Customer Service

Documentation

Safety Awareness

Administrative

Tools

MS Office

Job description

Service Desk (Office Assistant) assist the full-time Service Desk staff in the daily operation of the Service Desk. The Service Desk Office Assistant works under the supervision of the Process Control Manager and performs a variety of clerical tasks, general operational services for Campus Operations staff, technicians, contractors, faculty, students, visitors, and a variety of other tasks. Service Desk Office Assistants may be asked to work a block of hours to accommodate the coverage needs of the Service Desk.

Career Readiness Competencies

• Career & Self-Development
• Communication
• Critical Thinking

• Reception & Communication: Serve as Service Desk receptionist, greet contractors, staff, and visitors, answer phone calls (land/cell), screen calls, take detailed messages, review emails, and respond to general questions regarding Campus Operations
• Work Order Management: Distribute and log key requests, assign work orders in TMA, and report problems or repair requests related to contractors, equipment, parts, and materials
• Documentation: Complete Help Desk Log daily for each shift, maintain and update key paper records and paperwork, and log all work, tasks, assignments, and projects in Service Desk Log on SharePoint
• Emergency Preparedness: Know and understand campus emergency systems, procedures, and policies; understand elevation system and when to contact a supervisor
• Facility Maintenance: Perform general clerical, safety, and operational tasks while maintaining a clean working environment visible to the public at all times
• Administrative: Attend scheduled Help Desk meetings and perform other related duties as assigned by Help Desk associates

• Able to stand, walk, bend, stoop, kneel, reach, lift, push and carry up to 50 lbs
• Willing and able to follow directions and work independently
• Maintain valid driver's license and be insurable by BGSU
• Familiar with MS Office programs, including Word, Access, Excel, and PowerPoint
• Must be attentive to detail and accuracy
• Basic understanding of business office operations and customer service expectations

The Service Desk is open Monday-Friday 8am to 5pm. Students must be available to work 4hr blocks, 3 to 4 days a week. Preference for students that can work over the summer 2027.