Campus Service Desk Assistant & Operations Support

Bowling Green State University; Bowling Green (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Bowling Green State University invites applications for the Service Desk Office Assistant. This student-friendly role supports the Service Desk team in daily operations, handling reception, message taking, and basic help desk tasks on campus.

Work hours are Monday–Friday, 8am–5pm coverage with 4-hour blocks, 3–4 days per week, and preference for summer 2027 availability. This position offers frontline experience in campus operations and customer service.

Qualifications

• Reception and communication with staff and visitors.
• Ability to log requests and manage work orders.
• Maintain daily Help Desk log and SharePoint records.
• Understand campus emergency systems and procedures.
• General clerical and customer service duties with attention to detail.
• Able to lift up to 50 lbs and work 4-hour blocks.

Responsibilities

• Serve as Service Desk receptionist, greet staff and visitors, answer calls, screen messages, and respond to general questions.
• Distribute and log key requests, assign work orders, report problems related to contractors and equipment.
• Maintain Help Desk Log daily and log all tasks in Service Desk Log on SharePoint.
• Know campus emergency systems, procedures, and when to contact a supervisor.
• Perform general clerical, safety, and operational tasks while keeping a clean public-facing environment.
• Attend scheduled Help Desk meetings and perform other duties as assigned.

Skills

Reception

Communication

Customer Service

Documentation

Safety Awareness

Administrative

Tools

MS Office

Job description

Bowling Green State University invites applications for the Service Desk Office Assistant. This student-friendly role supports the Service Desk team in daily operations, handling reception, message taking, and basic help desk tasks on campus.

Work hours are Monday–Friday, 8am–5pm coverage with 4-hour blocks, 3–4 days per week, and preference for summer 2027 availability. This position offers frontline experience in campus operations and customer service.