Help Desk Manager: Lead IT Support Team & Vendors

Genesis Financial Solutions; Beaverton (OR); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401K with company match

Paid time off

Flexible spending accounts

Tuition assistance

Free lunch provided monthly

Weekly stretching classes

Job summary

Genesis Financial Solutions is seeking a Help Desk Manager to lead our IT Help Desk team in Beaverton, Oregon. The ideal candidate will ensure high-quality support for end-users while managing a team of support professionals. Responsibilities include troubleshooting issues, overseeing equipment inventory, and providing training.

This fulltime position offers a competitive salary and excellent benefits including medical, dental, vision coverage, and a 401K plan. Join us at Genesis and be part of a rapidly growing organization dedicated to delivering exceptional customer service.

Qualifications

• 5+ years' experience as a Help Desk Technician
• Experience managing staff in a Help Desk environment
• Proven skills in troubleshooting hardware and software issues

Responsibilities

• Manage and oversee IT Help Desk operations
• Provide training to support staff
• Troubleshoot hardware and software issues
• Maintain inventory of equipment
• Support remote and traveling employees

Skills

Help Desk Management

Team Leadership

Troubleshooting

Customer Service

IT Support

Windows Environment

Education

Bachelor's degree in information technology or related field

Job description

Genesis Financial Solutions is seeking a Help Desk Manager to lead our IT Help Desk team in Beaverton, Oregon. The ideal candidate will ensure high-quality support for end-users while managing a team of support professionals. Responsibilities include troubleshooting issues, overseeing equipment inventory, and providing training.

This fulltime position offers a competitive salary and excellent benefits including medical, dental, vision coverage, and a 401K plan. Join us at Genesis and be part of a rapidly growing organization dedicated to delivering exceptional customer service.