Help Desk Manager

Genesis Financial Solutions; Beaverton (OR); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401K with company match

Paid time off

Flexible spending accounts

Tuition assistance

Free lunch provided monthly

Weekly stretching classes

Job summary

Genesis Financial Solutions is seeking a Help Desk Manager to lead our IT Help Desk team in Beaverton, Oregon. The ideal candidate will ensure high-quality support for end-users while managing a team of support professionals. Responsibilities include troubleshooting issues, overseeing equipment inventory, and providing training.

This fulltime position offers a competitive salary and excellent benefits including medical, dental, vision coverage, and a 401K plan. Join us at Genesis and be part of a rapidly growing organization dedicated to delivering exceptional customer service.

Qualifications

• 5+ years' experience as a Help Desk Technician
• Experience managing staff in a Help Desk environment
• Proven skills in troubleshooting hardware and software issues

Responsibilities

• Manage and oversee IT Help Desk operations
• Provide training to support staff
• Troubleshoot hardware and software issues
• Maintain inventory of equipment
• Support remote and traveling employees

Skills

Help Desk Management

Team Leadership

Troubleshooting

Customer Service

IT Support

Windows Environment

Education

Bachelor's degree in information technology or related field

Job description

Did you know that Genesis Financial Solutions, the leader and largest second-look private label credit business in the US, focused on providing a prime credit experience for consumers with less-than-perfect credit, is headquartered and growing (we've just hit One Billion Dollars originated!) right here in the Portland metro?

Did you know that we've spent the last 15 years building a stellar reputation in the consumer finance space by delivering financing products designed to address the needs of consumers with less-than-perfect credit histories at very competitive rates, simple terms, and exceptional customer service. We're focused on growth and need you to help us succeed!

Did you know that we offer really great benefits including free lunch provided by senior management as a thank you the first Wednesday of every month, weekly stretching classes, massage clinics, food carts onsite twice a week during the spring and summer months, retailer partner discounts, and the opportunity to collaborate with talented colleagues throughout the company?

If you think Genesis sounds like a great place to work, you're right!Even better, we want you to join our team as
our Help Desk Manager today!This is a fulltime position with a competitive starting salary, plus benefits which include Medical, Dental, and Vision coverage for employees and dependents, a 401K with a company match that is 100% vested from enrollment date, paid time off, flexible spending accounts for dependent and/or medical care, tuition assistance, and much more.

Are you ready to be a part of an organization that challenges the status quo, is nimble, and whose core business is in rapid growth mode? Is your intellectual curiosity constantly in overdrive mode? If you've come up through the helpdesk or desktop support ranks and have a knack for resolving complex user issues in a Windows environment, you'll have the technical chops to lead our helpdesk team. If you have great people and collaboration skills, love managing teams of desktop support professionals, and have experience with vendor management, Genesis could be a great career move for you.

Job Description

As our Help Desk Manager, you will:

Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management

Collaborate with our help desk, networking, and systems teams on a variety of projects and issue resolution

Provide training and direction to our team of four desktop and helpdesk support professionals

Oversee the Help Desk's response to end user requests for assistance in a timely and professional manner

Maintain our inventory of corporate PC's, laptops, printers, and devices

Troubleshoot and resolve a wide variety of hardware and software issues

Recommend purchase decisions related to hardware and software

Provide executive support for remote and traveling employees with PC, laptop, and connectivity issues

Oversee set up of new employee workstations including PC or laptop, phone, and account information

Qualifications

Requirements:

• Bachelor's degree in information technology, computer science, or related degree OR equivalent industry experience
• 5+ years' experience working as a Help Desk Technician in a Windows Networking environment
• At least two years' experience managing two or more employees in a Help Desk environment (or relevant technical and customer service management experience)
• Excellent attention to detail and quality, strong customer service skills, and organizational ability

Proven skills troubleshooting a wide variety of hardware, software, and connectivity issues

Additional Information

Ready to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position.

If this position isn't a match for you, we encourage you to share it with someone you think it might be suited for. Please feel free to connect with us via LinkedIn or to keep an eye on our website as we often have employment opportunities available.

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