IT Service Desk Manager — Multi-Location Leader (On-Site)

Michael Page; Norwood (MA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

10% Annual bonus

Matching 401k

Generous PTO

Job summary

A leading recruitment firm is seeking a US IT Service Desk Manager in Norwood, Greater Boston. This role requires a talented leader with extensive IT experience, including management of helpdesk operations and systems across multiple locations. Candidates should have a Bachelor's degree in IT and strong expertise in Microsoft technologies. This position offers a $120k–$140k salary and a generous benefits package, including a 10% annual bonus.

Qualifications

• 8+ years IT experience in a helpdesk, support role.
• Managed an organization’s helpdesk for 3+ years.
• Experience managing a multi-location environment.

Responsibilities

• Lead all IT operations & infrastructure.
• Manage a team and responsible for all hardware and software.
• Ensure optimal performance of systems across locations.

Skills

Leadership and people management

Extensive Windows background

Microsoft technologies expertise

Network administration & security

Manufacturing industry experience

Education

Bachelor's degree in Information Technology or related field

Tools

Microsoft Exchange

Active Directory

SharePoint

Office 365

Azure Cloud

Job description

A leading recruitment firm is seeking a US IT Service Desk Manager in Norwood, Greater Boston. This role requires a talented leader with extensive IT experience, including management of helpdesk operations and systems across multiple locations. Candidates should have a Bachelor's degree in IT and strong expertise in Microsoft technologies. This position offers a $120k–$140k salary and a generous benefits package, including a 10% annual bonus.