Help Desk Manager & Endpoint Support Specialist

Doc PersonalBeratung GmbH; South Carolina; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid leave (15 days vacation)

Sick leave (15 days)

13 paid holidays

Parental Leave

Retirement plan and deferred comp

Job summary

The Department of Labor, Licensing and Regulation (LLR) in South Carolina is seeking a Help Desk Manager to lead the help desk team, supervise staff, and coordinate IT support to ensure reliable service for users across the agency.

You will troubleshoot complex issues, oversee hardware and software support, manage MFA and Office 365 administration, and assist with IT security and asset disposal. Strong communication and analytical skills are essential.

Qualifications

• Bachelor's degree in automated information or communication systems or related field.
• Experience in automated information or communication system design, installation, operation, or repair.
• Degree and one year of relevant experience, or
• Associate’s degree and three years relevant experience, or
• High school diploma and five years relevant experience.
• Moderate knowledge of and skill in using a wide variety of applications, operating systems, protocols, and equipment used in customer organizations.
• Moderate complex problem-solving and analytical skills.
• Knowledge of network services and data communications.
• Knowledge of office automation standards and microcomputer hardware and software.
• Ability to establish working relationships with users.
• Ability to present technical and non-technical reports in a clear and concise manner.
• Ability to communicate effectively, both verbally and in writing.

Responsibilities

• Serve as the Help Desk manager, including supervising assigned staff.
• Review and assign help desk requests based on priority and immediate Agency needs and monitor assigned requests.
• Troubleshoot, repair, and resolve routine to complex software and device issues and serve as a technical resource for users.
• Install, configure, troubleshoot, and maintain simple to moderately complex customer hardware and software.
• Serve as the Agency endpoint coordinator, acting as a liaison to users on issues of desktops, laptops, virtual machines, and applications.
• Assist in managing the Agency’s anti-virus, encryption, and data loss prevention and applications.
• Provide back-up duties and assistance with assigning and disabling MFA tokens, Microsoft Office 365, and the Mitel phone system administration.
• Assist in IT inventory management, including performing quarterly audits and preparing assets for disposal.
• Complete other duties including, but not limited to, providing data on problematic trends, ensuring information security and assurance policies, principles and practices are applied, and other related duties.

Job description

The Department of Labor, Licensing and Regulation (LLR) in South Carolina is seeking a Help Desk Manager to lead the help desk team, supervise staff, and coordinate IT support to ensure reliable service for users across the agency.

You will troubleshoot complex issues, oversee hardware and software support, manage MFA and Office 365 administration, and assist with IT security and asset disposal. Strong communication and analytical skills are essential.