Help Desk Manager

Jobs via Dice; Quantico (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Help Desk Manager to oversee software support for the CODIS Community. This pivotal role requires strong leadership to manage user assistance and technical issues effectively, ensuring high-quality support for approximately 3,000 users. Candidates with significant help desk experience and a top secret security clearance are preferred.

Benefits

Competitive salaries

Benefits

Opportunities for advancement

Qualifications

• 5+ years as a Help Desk Manager in a similar environment.
• 3+ years experience with Microsoft Office Suite and SharePoint.
• Top secret security clearance required.

Responsibilities

• Provide technical advice and troubleshooting for CODIS applications.
• Manage Help Desk Tickets and user support for 3,000 users.
• Develop and implement a Help Desk Training Plan.

Skills

Troubleshooting

Communication

Microsoft Office Suite

SharePoint

Help Desk Management

Job description

Join to apply for the Help Desk Manager role at Jobs via Dice.

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Data Intelligence LLC., is seeking the following. Apply via Dice today!

DI is looking for a Help Desk Manager in Quantico, Virginia. This is an onsite position.

Job Responsibilities:

• The CODIS Help Desk provides CODIS software application support to the worldwide CODIS Community. The Help Desk offers technical advice and troubleshooting for supported configurations and assists laboratories with general IT issues affecting CODIS.
• Support all CODIS software applications and related services, supporting a user base of approximately 3,000 users, with expected growth of at least 10% during the contract period.
• Manage Help Desk Tickets.
• Develop a Help Desk Training Plan covering CODIS, networking, active directory, and other relevant topics.
• Support for up to four major versions of each CODIS software application (CODIS, SAPS, and CRE).
• Provide Help Desk services from 7:00 am to 8:00 pm EST.

Required Skills/Experience:

• At least five (5) years’ experience as a help desk manager in a similar scope, type, and complexity.
• Proven troubleshooting skills and experience with software.
• Exceptional communication skills.
• Minimum of three (3) years of experience with the latest Microsoft Office Suite and SharePoint.
• One (1) year experience with and knowledge of CODIS is preferred.
• Top secret security clearance.

Data Intelligence, DI, is an established small business supporting government clients since 2005, offering system development, engineering, cybersecurity, and analytical support. We are an equal opportunity employer, offering competitive salaries, benefits, and opportunities for advancement.