Help Desk Manager

Koniag Information Security Services, LLC; Arlington (VA); On-site; USD 75,000 - 105,000; Full time

Job summary

Koniag Management Solutions seeks a Helpdesk Manager to oversee operations in Arlington, VA. The role involves supervising help desk staff, resolving technical issues, and ensuring service levels are maintained. Applicants should have an AS/AA degree or equivalent experience and strong troubleshooting skills.

Benefits

Health, dental and vision insurance

401K with company matching

Paid holidays and three weeks paid time off

Qualifications

• Minimum of an AS/AA degree or equivalent certifications.
• 6 years of demonstrated experience in related fields.

Responsibilities

• Supervises day-to-day operations of the help desk.
• Identifies and resolves complex technical problems.
• Documents and monitors problems to ensure timely resolution.

Skills

Technical problem resolution

Troubleshooting

Customer service

Education

AS/AA degree in a related area

ITIL V3/V4 certification

Job description

Koniag Management Solutions, a Koniag Government Services company, is seeking a Helpdesk Manager to support KMS and our government customer in Arlington, VA. This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Supervises the day-to-day operations of the help desk.
• Identifies, researches, and resolves complex technical problems.
• Creates and manages escalation procedures and ensures service levels are maintained.
• Documents, tracks, and monitors problems to ensure resolution in a timely manner.
• Capable of troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
• Has authority for personnel actions and oversees most day-to-day operations of the group.
• Familiar with a variety of Information Technology (IT) concepts, practices, and procedures; understands and capable of executing the technical and support activities of support specialists.
• Rely on extensive experience and judgment to plan and accomplish goals.
• Performs a variety of tasks.

Work Experience, Knowledge, Skills & Abilities:

• Minimum of an AS/AA degree in a related area (or equivalent).
• If the candidate does not possess the identified degree, for an AS/AA degree the candidate can substitute equivalent related industry certifications such as ITIL V3/V4.
• 6 years of demonstrated experience in related fields.

Requirements:

• Ability to obtain a Public Trust

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352