Help Desk Manager

Quotient; Bethesda (MD); Remote; USD 70,000 - 100,000; Full time

Job summary

Quotient is seeking a Help Desk Manager to oversee service desk operations and staff management. The ideal candidate will have extensive experience in IT service management and relevant certifications. This full-time position offers a remote working option and requires a bachelor's degree in a related field.

Qualifications

• Five years of experience with at least two years specialized.
• Ability to obtain Public Trust Security Clearance.
• ITIL v3 or higher certification preferred.

Responsibilities

• Manage Help Desk/Service Desk operations.
• Oversee staff management and recruitment.
• Ensure quality service delivery and support.

Skills

Staff management

Recruitment

Help Desk operations

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Systems

Bachelor’s degree in Engineering

Bachelor’s degree in Business

Tools

MTA: Microsoft Technology Associate

MCSA: Microsoft Certified Solutions Associate

MSCE: Microsoft Certified Solutions Expert

Apple Certified Support Professional

Job description

Job Title: Help Desk Manager
Location: Remote,BethesdaMD
Contingency: Contingent Upon Award
Travel: 10%
Position Type:Full-Time, Salaried, Benefits Eligible, Exempt from Overtime


Company Overview:

Quotient is a leading provider of customized information technology solutions, specializing in systems integration, full-stack software development, cybersecurity, project management, and operational support. We serve a diverse range of clients, including federal agencies, defense, civilian communities, and commercial customers across the United States. As a subsidiary of Virtual Technologies Group (VTG), Quotient continues to uphold its reputation as one of the most innovative, respected, and ethical providers of technology solutions. We are dedicated to providing growth and opportunity for our team while delivering exceptional value to our clients.

Position Overview

This role requires a skilled professional with expertise in staff management, recruitment, and Help Desk/Service Desk operations. Candidates should have at least five years of experience, including two years of specialized expertise, and a relevant bachelor's degree. One or more certifications, such as MTA, MCSA, MSCE, or Apple Certified Support Professional, are required. The ability to obtain a Public Trust Security Clearance is essential, with ITIL v3 or higher certification preferred.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related disciplines are required.
• Five (5) years of experience, of which at least two (2) years must be specialized.
• Must be able to obtain and maintain a Public Trust Security Clearance
• Specialized experience to includestaff management, recruitment, and retention, Help Desk / Service Desk management
• Required are one or more of the following (or current equivalent):
  • MTA: Microsoft Technology Associate
  • MCSA: Microsoft Certified Solutions Associate
  • MSCE: Microsoft Certified Solutions Expert
  • Apple Certified Support Professional
  • Certified Associate in Project Management"

Preferred Qualifications

• Foundation Certificate in IT Service Management (ITIL) v3 or higher

EEO Statement:
Quotient is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.