Help Desk Manager

Koniag Government Services; Arlington (VA); On-site; USD 73,000 - 107,000; Full time

Job summary

A leading company in IT Services and Consulting seeks a Help Desk Manager to oversee support operations and ensure service quality. Ideal candidates will have a background in IT, strong problem-solving skills, and supervisory experience, along with relevant education or certifications. This role offers a competitive salary and excellent benefits including health insurance and paid time off.

Benefits

Health, dental and vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

Three weeks paid time off

Qualifications

• Minimum of an AS/AA degree in a related area or equivalent.
• 6 years of experience in related fields.
• Ability to obtain a Public Trust.

Responsibilities

• Supervises day-to-day operations of the help desk.
• Identifies and resolves complex technical problems.
• Creates and manages escalation procedures.

Skills

Problem Solving

Technical Troubleshooting

Supervisory Skills

Customer Service

Education

AS/AA degree in a related area

Industry certifications such as ITIL V3/V4

Job description

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Join to apply for the Help Desk Manager role at Koniag Government Services

Koniag Management Solutions, a Koniag Government Services company, is seeking a Helpdesk Manager to support KMS and our government customer in Arlington, VA. This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Supervises the day-to-day operations of the help desk.
• Identifies, researches, and resolves complex technical problems.
• Creates and manages escalation procedures and ensures service levels are maintained.
• Documents, tracks, and monitors problems to ensure resolution in a timely manner.
• Capable of troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
• Has authority for personnel actions and oversees most day-to-day operations of the group.
• Familiar with a variety of Information Technology (IT) concepts, practices, and procedures; understands and capable of executing the technical and support activities of support specialists.
• Rely on extensive experience and judgment to plan and accomplish goals.
• Performs a variety of tasks.
  
  

Work Experience, Knowledge, Skills & Abilities

• Minimum of an AS/AA degree in a related area (or equivalent).
• If the candidate does not possess the identified degree, for an AS/AA degree the candidate can substitute equivalent related industry certifications such as ITIL V3/V4.
• 6 years of demonstrated experience in related fields.
  
  

Requirements

• Ability to obtain a Public Trust
  
  

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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