Help Desk Manager
Roseman
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
Roseman University of Health Sciences is seeking a Help Desk Manager to lead a team of technicians and deliver outstanding technology support across the campus. You will mentor staff, coordinate with faculty and administration, and ensure reliable IT operations to keep students and staff productive.
You will oversee endpoint security, software deployments, and service delivery metrics while helping shape strategic technology initiatives in a higher-education setting.
Qualifications
- High School Diploma or equivalent required.
- 5-7 years of technical support and leadership experience; equivalent combination accepted.
- Experience supporting: Windows 10/11, Microsoft 365, hardware/networks, IT ticketing, SolarWinds Service Desk or similar, networked devices, wireless infra, PaperCut, SharePoint & OneDrive, Teams/Teams Phones, Canvas LMS, Adobe Acrobat Pro, PDQ, ThreatDown, deployment tools.
- Strong customer service, communication, and problem-solving skills.
- Clean driving record; A+, Network+ or similar certification required.
- Ability to obtain Dell certification within 90 days of hire.
Responsibilities
- Lead and mentor a team of Help Desk Technicians.
- Oversee daily Help Desk operations and ensure timely issue resolution.
- Partner with faculty, staff, and administration to address campus technology needs.
- Manage endpoint security, software deployments, and Microsoft 365 environments.
- Contribute to budget planning and technology lifecycle strategies.
- Develop reports to improve service delivery and customer satisfaction.
Skills
Education
Tools
Job description
Because this is your chance to grow with a team—and a University—that’s going places. We are a private, nonprofit institution preparing the next generation of healthcare leaders through innovation, compassion, and academic rigor. And we believe those same values should guide how we treat our employees.
Are You the Calm in the Middle of a Tech Storm? Do you get a little thrill from solving complex technical issues? Can you lead a team, juggle priorities, and explain technology without making people's eyes glaze over? If so, we may have the perfect opportunity for you. Roseman University is looking for a Help Desk Manager who can combine technical expertise, outstanding customer service, and strong leadership skills to keep our campus community connected, productive, and supported.
At Roseman, technology is more than equipment and software. It's what helps students learn, faculty teach, and staff succeed. As Help Desk Manager, you'll play a critical role in delivering an outstanding technology experience while leading a team of Help Desk Technicians that makes a real impact every day. Whether you're resolving a complex issue, helping launch a new initiative, mentoring your team, or improving service delivery, your work will directly support the University's mission and future growth.
- Manage, mentor, coach, and support a team of Help Desk Technicians.
- Conduct onboarding, quarterly check-ins, and annual performance reviews.
- Foster a positive, customer-focused service culture.
- Oversee daily Help Desk operations and ensure timely issue resolution.
- Handle escalated technical issues and complex troubleshooting.
- Partner with faculty, staff, and administration to identify and address campus technology needs.
- Manage endpoint security and antivirus solutions.
- Oversee software deployments, patches, and updates.
- Support Microsoft Windows environments and Microsoft 365 applications.
- Manage enterprise printing services and related infrastructure.
- Monitor service metrics, customer satisfaction, and performance trends.
- Develop reports that help improve technology services.
- Contribute to budget planning, technology lifecycle management, and equipment replacement strategies.
- Assist with student and employee technology orientations.
- Create user guides and technical documentation.
- Provide support for classroom and multimedia technologies.
- High School Diploma or equivalent
- 5-7 years of technical support and leadership experience (or an equivalent combination of education and experience)
- Experience supporting: Microsoft Windows 10/11, Microsoft 365, Hardware and networking environments, IT ticketing/service desk platforms, SolarWinds Service Desk or similar platforms, Networked devices and Wireless Infrastructure, Print management software (PaperCut or similar), SharePoint and OneDrive, Microsoft Teams and Teams Phones, Learning Management Systems (Canvas or similar), Adobe Acrobat Pro, PDQ, ThreatDown, or similar deployment tools
- Strong customer service, communication, and problem-solving skills
- Clean driving record
- A+, Network+, or similar certification required
- Ability to obtain Dell Technician Certification within 90 days of hire
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
- Multimedia and Classroom Technology
- Survey Platforms (Qualtrics)
- Experience working in higher education
At Roseman University, we believe exceptional employees deserve exceptional benefits. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance at every stage of your career.
- Multiple medical, dental, and vision plan options, including some available at no cost to employees
- Generous 403(b) retirement plan with an employer match of up to 7.5% and immediate vesting
- Employer-paid life insurance and Disability protection
- Tax-advantaged healthcare savings accounts
- Wellness, mental health resources and Employee Assistance Program (EAP)
- Generous paid time off, including vacation and sick leave, six paid holidays, an extended Thanksgiving break, and up to three weeks of paid campus closures each year.
If you're ready to combine technology, strategy, and purpose while helping shape the future of healthcare education, don’t miss the chance to join our dynamic team. Keep our campus connected. Empower others to succeed. Help shape the future of healthcare education.
Salary range: $79,000 - $81,000
Roseman University of Health Sciences is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.
Roseman University of Health Sciences is more than just a non-profit, private institution; we're a beacon of innovation and excellence in healthcare education.
With campuses in Henderson and Summerlin (Las Vegas), NV, and South Jordan, UT, we're dedicated to shaping the future of healthcare through cutting-edge learning and a commitment to serving diverse communities.
Our mission is clear: to prepare the next generation of healthcare professionals to excel in their fields, foster collaboration, and lead with impact.
Join us in our journey to make a meaningful difference in healthcare and in the lives of the communities we serve.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
