Help Desk Level 2 IT MA

Polaris-Healthcare; Foxborough (MA); On-site; USD 70,000 - 85,000; Full time

Job summary

Polaris Healthcare in Foxborough, MA is seeking a qualified Help Desk Level 2 IT professional to join our team. You will provide Tier 2 technical support to employees and affiliated providers, focusing on Windows operating systems, servers, and Office 365.

The role requires 3+ years in IT support, experience with Active Directory, DNS/DHCP, and strong TCP/IP networking. A valid driver's license and reliable transportation are required for on-site coverage.

Qualifications

• 3+ years of experience in a help desk or IT support role.
• Proficient with Windows 10/11, Windows Server 2019/2021/2025.
• Experience with Active Directory and Group Policy management.

Responsibilities

• Provide level 2 IT support to employees and providers via phone, email, and in person.
• Troubleshoot Windows 10/11, Windows Server 2019/2021/2025, and MS Office 365.
• Perform systems administration including Active Directory and Group Policy.
• Troubleshoot DHCP, DNS, file and print services.
• Utilize TCP/IP networking knowledge and MS Office 365.
• Experience with RDP and Citrix is a plus.
• Use remote management tools for troubleshooting and support.

Skills

Windows OS

Systems administration

Network troubleshooting

Active Directory

MS Office 365

Tools

RDP

Citrix

Remote management tools

Job description

Help Desk Level 2 IT

Polaris Healthcare

Foxborough, MA

Full-Time

We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in Windows operating systems, systems administration, and network troubleshooting, we encourage you to apply.

Responsibilities:

• Provide level 2 technical support to employees and affiliated providers via phone, email, and in-person
• Troubleshoot and resolve technical issues related to Windows 10 and 11, Windows Server 2019, 2021, and 2025, and Microsoft MS Office 365
• Perform systems administration tasks, including Active Directory and Windows Group Policy management
• Troubleshoot DHCP, DNS, file, and print services
• Utilize solid knowledge of TCP/IP networking and Microsoft MS Office 365
• Experience with Remote Desktop Protocol (RDP) and Citrix is a plus
• Utilize Remote Management Tools for troubleshooting and support

Requirements:

• 3+ years of experience in a help desk or IT support role
• Ability to lift up to 50 pounds unassisted
• Valid driver's license and reliable car

Compensation:

• Salary based on experience: $70,000 - $85,000 annually