Customer Engagement Specialist

Imperial Brady; Rohnert Park (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

Educational reimbursement

Paid family leave

Adoption assistance

Job summary

Imperial Brady is seeking a Customer Engagement Specialist in California to deliver exceptional service to internal and external customers by addressing inquiries and resolving concerns. You will handle calls, walk-ins, and electronic requests, processing orders and changes in line with policy, while supporting management with reporting and data tasks.

The role emphasizes clear communication, tech-savviness, multitasking, and a service mindset, with bilingual ability considered a plus for

Qualifications

• Excellent communication skills, both written and verbal.
• Technically savvy with the ability to navigate new computer programs and internet-based software.
• Ability to multitask and manage multiple inquiries simultaneously.
• Service oriented and able to resolve customer grievances.
• Bi-lingual is a plus

Responsibilities

• Provides timely and accurate information to customer order status and product knowledge requests.
• Handle all client interaction, including inbound and outbound calls, electronic requests, and face-to-face interactions.
• Processes customer orders and changes according to department policies and procedures.
• Maintains accounts and reviews open orders; acts as point of contact for open orders.
• Pulls MSDS and copies as required for customers.
• Researches customer problems and follows through to resolution.
• Provides admin support for management including report generation, data processing, and filing.
• Greets guests and directs phone calls to appropriate lines.
• Performs filing and other tasks as assigned.

Skills

Communication skills

Tech savvy

Multitasking

Customer service

Bilingual

Job description

Description & Requirements

The Customer Engagement Specialist is responsible for providing exceptional service to internal and external customers by addressing inquiries and resolving concerns.

Job Description

Description & Requirements The Customer Engagement Specialist is responsible for providing exceptional service to internal and external customers by addressing inquiries and resolving concerns.

Responsibilities Include

• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Handle all client interaction, including inbound and outbound calls, requests received electronically, and face-to-face interaction with walk-in clients.
• Processes customer orders and changes according to established department policies and procedures.
• Process orders Brady Sales Representative phone in and act as point of contact regarding open orders.
• Maintain various accounts and review open orders.
• Pull Material Safety Data Sheets and copy as required for customers.
• Research customer's problems and follow through to resolution.
• Provide Admin support for management including, but not limited to, report generation, data processing, and filing.
• Greet guests
• Taking phone calls and direct them to the appropriate line
• Filling
• Other projects assigned by supervisor.
• Perform other related duties as assigned.

The Ideal Candidate Will Have

• Excellent communication skills, both written and verbal.
• Technically savvy with the ability to navigate new computer programs, internet-based software, telephones, etc.
• Ability to multitask
• Service oriented and able to resolve customer grievances.
• Bi-lingual is a plus

Compensation & Benefits

The pay range for this role is $21.63- $24.04 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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