Help Desk & IT Support Administrator

National Safety Apparel; Cleveland (OH); On-site; USD 28,000 - 39,000; Full time

Job summary

National Safety Apparel in Cleveland, OH seeks a Helpdesk Administrator to be the frontline IT support for employees. You will troubleshoot desktops, laptops, printers, phones, and other office technology while enabling a smooth user experience.

The role requires strong customer service, attention to detail, and teamwork with the IT staff to maintain documentation, assist with onboarding, and participate in system upgrades and security initiatives.

Qualifications

• Associate's or Bachelor's degree in Computer Science, IT, or related field.
• Experience in an IT support role, preferably within a manufacturing setting.
• Strong knowledge of Windows OS and Microsoft Office.
• Familiarity with TCP/IP, DHCP, DNS, and basic troubleshooting.
• Experience with Active Directory, Group Policy, and user account administration.
• Excellent problem-solving and communication skills.
• Ability to multitask in a fast-paced environment and travel as needed.

Responsibilities

• Serve as the first point of contact for employee IT support requests via ticketing, phone, email, and in-person.
• Troubleshoot issues with desktops, laptops, printers, scanners, and mobile devices.
• Provide support for Windows, Microsoft 365, email, VPN, and business applications.
• Create, modify, and disable user accounts including AD and email access.
• Set up and configure new computers and devices for new hires and transfers.
• Assist with onboarding and offboarding by preparing equipment and updating access.
• Maintain records of support requests, resolutions, and asset assignments.
• Escalate complex issues to system/network admins or vendors as needed.
• Support remote employees and remote facilities when on-site resources are limited.
• Assist with routine IT maintenance, updates, and inventory.
• Identify recurring issues and help improve reliability and reduce tickets.
• Uphold professionalism, confidentiality, and security awareness.

Skills

Customer service

Problem solving

Communication

Multitasking

Organizational skills

Education

Associate's or Bachelor's degree in Computer Science/IT

Tools

Active Directory

Group Policy

Microsoft 365

Windows OS

Job description

National Safety Apparel in Cleveland, OH seeks a Helpdesk Administrator to be the frontline IT support for employees. You will troubleshoot desktops, laptops, printers, phones, and other office technology while enabling a smooth user experience.

The role requires strong customer service, attention to detail, and teamwork with the IT staff to maintain documentation, assist with onboarding, and participate in system upgrades and security initiatives.