IT Helpdesk & EDI Specialist

National-Safety-Apparel; Cleveland (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

National Safety Apparel is seeking a Helpdesk Administrator based at our Cleveland, Ohio facility to provide front-line IT support for employees. You will troubleshoot desktops, laptops, printers, and mobile devices, manage user access, and ensure users have the tools needed to work effectively.

The role requires strong customer service skills, solid Windows and Microsoft 365 knowledge, and the ability to communicate with users of varying technical levels.

Qualifications

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Previous IT support experience, ideally in manufacturing or production environment.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Familiarity with networking concepts (TCP/IP, DHCP, DNS) and basic troubleshooting.
• Experience with Active Directory, Group Policy, and user account administration.
• Excellent problem-solving, organizational, and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Flexibility to travel as needed.

Responsibilities

• Serve as first point of contact for employee IT support requests via ticketing system, phone, email, and in-person.
• Troubleshoot and resolve issues with desktops, laptops, printers, scanners, mobile devices, phones, and general office tech.
• Provide support for Windows, Microsoft 365, email, VPN, remote access tools, and business applications.
• Create, modify, and disable user accounts (AD, email, ERP) per procedures.
• Set up and configure new computers and devices for new hires, transfers, and replacements.
• Assist with onboarding/offboarding by preparing equipment and updating access.
• Maintain records of support requests, steps taken, resolutions, and asset changes.
• Escalate complex issues to admins or vendors as needed.
• Support remote employees and remote facilities where on-site resources are limited.
• Assist with routine IT maintenance, software updates, and inventory.

Skills

Customer service

Troubleshooting

Windows OS

Microsoft 365

Active Directory

Networking basics

Documentation

Clear communication

Education

Associate's or Bachelor's degree in Computer Science / Information Technology or related field

Tools

Active Directory

Group Policy

Job description

National Safety Apparel is seeking a Helpdesk Administrator based at our Cleveland, Ohio facility to provide front-line IT support for employees. You will troubleshoot desktops, laptops, printers, and mobile devices, manage user access, and ensure users have the tools needed to work effectively.

The role requires strong customer service skills, solid Windows and Microsoft 365 knowledge, and the ability to communicate with users of varying technical levels.