Help Desk / Field Service Technician

ZipRecruiter; El Paso (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative Managed Services Provider is seeking a skilled Help Desk / Field Service Technician to join their dynamic team in El Paso, TX. This exciting role involves resolving technical issues, providing exceptional client support, and traveling to client sites for on-site services. The ideal candidate will have a strong background in troubleshooting hardware and software, excellent communication skills, and a client-oriented approach. With opportunities for career growth and a supportive work environment, this position is perfect for those looking to make an impact in the tech industry.

Benefits

Health Insurance

Health Savings Account (HSA)

Generous PTO Policy

401(k) with Company Match

Annual Staff Appreciation Party

Performance Based Incentive Program

Career Growth Opportunities

Qualifications

• 2+ years of experience in Help Desk or Field Technician role.
• Strong ability to troubleshoot hardware and software issues.

Responsibilities

• Resolve endpoint issues on workstations and mobile devices.
• Travel to client sites for installations and repairs.

Skills

Troubleshooting

Client Support

Analytical Thinking

Communication Skills

Problem Solving

Education

Associate Degree in Relevant Field

Tools

Windows Operating Systems

Active Directory

Office 365

Network Devices

Job description

Job DescriptionJob DescriptionOverview
Makios Technology is a dynamic, fast-growing Managed Services Provider (MSP) with offices in El Paso, TX, and Dallas-Fort Worth. With an established client base built over 18 years, we are seeking a skilled Help Desk / Field Service Technician to join our El Paso-based team. This position involves resolving endpoint issues, providing exceptional client support, and traveling to client sites as needed to deliver on-site services.
Job Summary:Technicians respond to client requests, providing technical service and maintenance support both remotely and onsite at client locations. They are responsible for installing, maintaining, and repairing equipment while offering technical training when necessary. The role involves working with a variety of technologies, including hardware, software, networking, and client/server applications, to ensure optimal functionality for end-users.Traveling to client locations is required, perform equipment installations, troubleshoot hardware and software issues, respond to service requests, and deliver technical training as needed. This includes tasks such as configuring and managing workstations, peripherals, and network connectivity, as well as maintaining and supporting email clients, printers, and domain-connected systems.This role requires a minimum of two years of professional technical experience and the ability to meet minimum technical certifications upon hire or within 45 days.

Key Responsibilities· Troubleshoot and resolve endpoint issues on workstations, laptops, thin clients, mobile devices, and peripherals· Perform bench repairs involving hardware and software· Resolve issues with Office 365/Microsoft 365, VoIP systems, and email (POP/IMAP/Exchange)· Install, configure, and update Windows operating systems, software applications, and drivers· Maintain and troubleshoot network connectivity for workstations and wireless networks· Document issues and solutions systematically and follow established procedures· Test, recycle and store older hardware· Wipe old computers and ensure data security before disposal· Diagnosing and troubleshooting network issues (physical and logical) on client systems· Travel to client sites to install, maintain, and repair equipment, including computers, cabling, and network devices· Respond to client callouts, execute on-site installations, and provide technical training as needed· Terminate Ethernet cabling and ensure compliance with industry standards· Work independently and adapt to changing schedules and priorities· Endpoint updates and patch management· Machine staging for deployments· Equipment pickup/delivery to clients· Local printer setup· Domain join processes· Provide high-quality customer service and professional communication· Enter time entries and notes on tickets/projects in a timely manner· Check schedule for service calls assigned and prioritize calls based on criticality· Verify that all information and tools required for service call(s) are available· Check email· Ensure all service calls and to-dos are completed before leaving at the end of the day

General Required Skills· Strong professionalism and client-oriented approach· Excellent verbal and written communication· Analytical thinking and problem-solving abilities· Positive team attitude, self-motivation, and the ability to work under pressure· Capability to document work and follow procedures· Ability to assist higher-level technicians as needed

Required Certifications and Skills· A+, MD-100, MD-101, Network+· Ability to install and configure Windows operating systems (Windows 7 or newer)· Experience installing drivers, peripherals, and software applications· Familiarity with network communication for workstations and wireless networks· Experience troubleshooting email issues and software problems· Ability to join systems to Windows domains and manage local/network printers· Proficiency in Active Directory, Exchange, and Office 365 mailbox management is a plus

Work EnvironmentThis full-time position operates in both professional office and field environments. You will routinely use standard office equipment such as computers, phones, and photocopiers. Availability for emergency overtime, including before and after standard work hours, is required.

Physical DemandsWalk, kneel, squat, stoop, be in tight areas, carry, lift, push, pull items weighing 10 – 50 lbs or more.

EducationTechnicians are expected to hold an associate degree in a relevant field from an accredited institution. schools include Western Tech, Southwest University, UTEP or EPCC.

ExperienceMinimum of 2 years of recent experience as a Help Desk and Field Technician or in a similar role required.

Company Benefits and Perks:

• Health Insurance*
• Health Savings Account (HSA)
• Generous PTO Policy*
• 401(k) with Company Match*
• Annual Staff Appreciation Party and Annual Holiday Celebrations
• Performance Based Incentive Program
• Career Growth and Development Opportunities

*For full-time employees only
Additional InformationThis is NOT a work-from-home position. This role is based out of our El Paso, TX office and requires on-site client visits.
The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities.

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