Field Service Technician

PCMC; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic Project Manager to oversee equipment installation and maintenance. This role involves extensive travel, providing customer support, and training personnel on operational procedures. The ideal candidate will possess strong technical and communication skills, ensuring customer satisfaction and loyalty. Join a team committed to innovation and excellence in the manufacturing sector, where your contributions will enhance productivity and drive success. If you're ready to take on exciting challenges and make a difference, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K Match

Paid Vacation

Paid Holidays

Qualifications

• 5-7 years experience in supervising, installing, and maintaining industrial machinery.
• Strong electrical/mechanical/PLC skills required.

Responsibilities

• Provide project management and customer support for equipment installation.
• Travel to customer sites for service, installation, and training.

Skills

Technical Background

Communication Skills

Customer Focus

Problem-Solving Skills

Proficiency with Microsoft Office

Troubleshooting Skills

Electrical/Mechanical/PLC Skills

Education

High School Diploma or G.E.D.

Technical Degree

Tools

Siemens S7

Allen-Bradley SLC500

RSLogix500

RSLogix5000

Job description

About Us:

Alliance Machine Systems International, LLC is a privately held company with over 35 years of experience dedicated to providing corrugated box manufacturing machines and services to the industry. We are a leading global supplier of productivity-enhancing machinery, offering innovative designs, automation, and workflow solutions, supported by responsive parts and service. Our engineering, manufacturing, sales, and service operations in the US and Europe support our full product portfolio, including brands like Alliance, Serco, TEI, ASC, Pallmac, J&L, and Tanabe.

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for packaging, corrugating, sheeting, and paper-converting industries. With a people-centric leadership approach and disciplined strategies, Barry-Wehmiller has grown into a $3 billion organization with nearly 12,000 employees committed to using business to build a better world.

Job Description:

Position Summary:

Provide project management, equipment installation, maintenance, troubleshooting, and customer support for our machines and products. Demonstrate excellent technical, customer service, and communication skills. Train customer employees in operation and maintenance procedures. Seek opportunities to improve products, generate revenue, and enhance customer value, always maintaining the company's reputation.

Responsibilities:

Travel:

• Travel to customer sites for service, installation, and training, demonstrating customer service skills.
• Manage travel arrangements with agencies and vendors.
• Travel estimated around 75% of the time.

Installation & Service:

• Install equipment and interface with production lines.
• Handle service calls, troubleshooting, system audits, preventive maintenance, rebuilds, retrofits, and training.
• Provide professional customer service to build loyalty and future sales.

Troubleshooting:

• Address start-up and design issues during installations and testing.
• Program PLC and HMI logic independently or with engineering support.

Project Management:

• Manage on-site installation and training projects.
• Build rapport with customers and serve as the main contact.

Documentation:

• Complete all reports and documentation accurately and timely.
• Provide process improvement suggestions.

Customer Acceptance Testing:

• Perform factory acceptance tests, identify defects, and obtain signed acceptance.

Training:

• Maintain technical proficiency and assist in training new technicians.
• Train customer personnel on equipment, safety, operation, and troubleshooting.

Customer Support:

• Provide technical support via phone and participate in emergency call programs.

Procedures, Resources, and Tools:

• Follow safety practices and complete all required paperwork.
• Provide feedback for product improvements and cost savings.
• Utilize tools and resources efficiently and assist colleagues as needed.

Physical Requirements:

• Lift up to 50 pounds.
• Full body movement, dexterity, and balance.
• Ability to sit or stand for extended periods.

Minimum Requirements:

• High School diploma or G.E.D.; technical degree preferred.
• 5-7 years experience in supervising, installing, and maintaining industrial machinery with strong electrical/mechanical/PLC skills.

Skills:

• Strong technical background and communication skills.
• Willingness to travel extensively.
• Customer focus and problem-solving skills.
• Proficiency with Microsoft Office and technical tools.
• Excellent troubleshooting skills in mechanical, hydraulic, pneumatic, electrical systems.
• Understanding of control networks, sensors, position feedback, and variable frequency drives.
• Proficiency with Siemens S7, STEP7, Portal, Allen-Bradley SLC500, RSLogix500, and RSLogix5000 PLCs.

Core Values:

• Build trust, respect, urgency, positivity, and commitment within the team and organization.

Compensation & Benefits:

$26-32 hourly base (DOE). Benefits include medical, dental, vision, life insurance, disability, 401K match, paid vacation, and holidays.

We encourage candidates from diverse backgrounds to apply and are committed to accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer, using E-Verify, with pre-employment screening including drug tests, references, employment verification, background checks, and skills assessments.