Help Desk & Dispatch Technician - Locksmith Specialist

RAE Security; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

RAE Security is seeking a diligent Help Desk Technician/Dispatcher to join our team in Houston. You will be the first point of contact, troubleshoot hardware, and dispatch tasks to the IT team based on urgency.

Ideal candidates have 1–3 years of technical experience, strong customer service skills, and knowledge of locksmithing. You will collaborate with IT to improve support processes and stay current with evolving technology trends.

Qualifications

• 1-3 years of technical experience.
• Dispatcher, triage, help desk and customer service experience.
• Strong locksmithing and mechanical cores/keys knowledge.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide first-line technical support, troubleshooting hardware.
• Dispatch tasks to IT team based on urgency.
• Triage service work and prioritize critical issues.
• Document interactions in CRM and maintain customer service.
• Collaborate to improve support processes.
• Pursue ongoing training to stay current.

Skills

Dispatcher experience

Triage service

Help desk support

Customer service

Locksmithing knowledge

Job description

RAE Security is seeking a diligent Help Desk Technician/Dispatcher to join our team in Houston. You will be the first point of contact, troubleshoot hardware, and dispatch tasks to the IT team based on urgency.

Ideal candidates have 1–3 years of technical experience, strong customer service skills, and knowledge of locksmithing. You will collaborate with IT to improve support processes and stay current with evolving technology trends.