Technology Support Analyst

Minnesota Mental Health Clinics; Eagan (MN); Hybrid; USD 62,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Retirement plan

Mileage reimbursement

Certification reimbursement

Job summary

Minnesota Mental Health Clinics in the Twin Cities seeks an IT Support Specialist to maintain end-to-end desktop and device lifecycle across 11 clinics. You will administer Microsoft 365, Entra ID, and Azure, manage Intune and endpoint policies, and keep security controls enforced in a HIPAA environment.

This hands-on role requires on-site presence with occasional remote work for queue tasks. Join a small team reporting to the CIO and help keep clinical and admin staff connected, secure, and

Qualifications

• Three or more years in IT support, desktop support, or systems support.
• Hands-on administration of Microsoft 365 (Entra ID, Exchange Online, Teams, SharePoint).
• Endpoint management experience with Intune / Endpoint Manager.
• Windows 11 troubleshooting depth: imaging, group policy, driver and application issues, and performance diagnostics.
• Working knowledge of networking fundamentals: DHCP, DNS, VLANs, Wi‑Fi troubleshooting, and VPN.
• Experience with an ITSM or ticketing platform, and the discipline to work a queue to SLA.
• Comfort with physical work: racking equipment, running and terminating cable, lifting up to 50 lbs, and ladder work.
• Valid driver’s license and reliable transportation for travel among metro locations.
• Clear written and verbal communication with non‑technical clinical staff

Responsibilities

• Own the support ticket queue end to end triage, prioritize, resolve, escape, and close
• Meet response and resolution targets, and keep ticket documentation clean enough that the next person can pick it up cold
• Identify recurring issues and drive them out of the queue permanently rather than re‑resolving them
• Build and maintain knowledge base articles and end‑user self‑service documentation
• Provision, image, deploy, and retire laptops, desktops, mobile devices, and peripherals across all locations
• Run technical onboarding for new hires and technical offboarding for departures — accounts, devices, access, and data
• Manage the device fleet in Intune / Endpoint Manager: enrollment, compliance policies, application deployment, and patching
• Maintain accurate asset inventory, warranty status, and lifecycle refresh planning
• Administer Microsoft 365 day to day: Entra ID identity and group management, Exchange Online, SharePoint, OneDrive, and Teams
• Manage license assignment and optimize license spend
• Support Azure‑hosted services and hybrid identity as the environment evolves
• Execute conditional access, MFA, and device compliance policies set with the CIO
• Enforce endpoint security controls: encryption, EDR, patch compliance, and local admin restriction
• Administer access provisioning and deprovisioning against least‑privilege principles, and support periodic access reviews
• Respond to security alerts and phishing reports, and assist with incident documentation
• Maintain technical safeguards in a HIPAA‑regulated environment and support audit evidence collection
• Maintain on‑premises equipment at each clinic: network switches, wireless access points, firewalls, printers and MFPs, and conference room and telehealth equipment
• Coordinate with ISPs, vendors, and building contacts on circuits, cabling, and site issues
• Support clinic openings, relocations, and buildouts — network closet standup, cabling coordination, and device staging
• Support physical security systems where they intersect with IT, such as badge access and cameras

Skills

IT support

Microsoft 365

Intune/Endpoint Manager

Windows 11

Networking basics

ITSM / ticketing

Physical work

Driver's license

Communication

Job description

Location

Twin Cities metro — hybrid, with regular on-site work across our 11 clinic locations. Eagan is a home-based site with support across the clinic footprint occasionally.

Reports to

Chief Information Officer

Status

Full-time, exempt

Compensation

$62,000 – $73,000 annually, depending on experience

Medical, dental, and vision; PTO; retirement plan; mileage reimbursement for travel between locations; certification and exam reimbursement

About the Role

Minnesota Mental Health Clinics operates 11 behavioral health locations across the Twin Cities. Our clinicians cannot see patients if their laptop will not authenticate; the office printer is down, or the site network drops. This role has that layer from end to end.

You will be the person who makes technology work for our clinical and administrative staff — running the support queue, provisioning and retiring devices, administering our Microsoft 365 and Azure environment day to day, keeping security controls enforced, and maintaining the physical infrastructure at each site. This is a generalist role with real ownership, not a script-reading help desk seat.

It is also a hands‑on position. Expect to spend meaningful time on site — imaging machines, standing up a new clinic network closet, walking a therapist through Teams. Remote work is supported for queue work and administration, but this is not a remote‑first job. Mileage between locations is reimbursed.

What You’ll Do

Service Desk & ITSM

• Own the support ticket queue end to end triage, prioritize, resolve, escape, and close
• Meet response and resolution targets, and keep ticket documentation clean enough that the next person can pick it up cold
• Identify recurring issues and drive them out of the queue permanently rather than re‑resolving them
• Build and maintain knowledge base articles and end‑user self‑service documentation

End User Computing & Device Lifecycle

• Provision, image, deploy, and retire laptops, desktops, mobile devices, and peripherals across all locations
• Run technical onboarding for new hires and technical offboarding for departures — accounts, devices, access, and data
• Manage the device fleet in Intune / Endpoint Manager: enrollment, compliance policies, application deployment, and patching
• Maintain accurate asset inventory, warranty status, and lifecycle refresh planning
• Administer Microsoft 365 day to day: Entra ID identity and group management, Exchange Online, SharePoint, OneDrive, and Teams
• Manage license assignment and optimize license spend
• Support Azure‑hosted services and hybrid identity as the environment evolves
• Execute conditional access, MFA, and device compliance policies set with the CIO

Security & Compliance

• Enforce endpoint security controls: encryption, EDR, patch compliance, and local admin restriction
• Administer access provisioning and deprovisioning against least‑privilege principles, and support periodic access reviews
• Respond to security alerts and phishing reports, and assist with incident documentation
• Maintain technical safeguards in a HIPAA‑regulated environment and support audit evidence collection

Physical Infrastructure & Site Support

• Maintain on‑premises equipment at each clinic: network switches, wireless access points, firewalls, printers and MFPs, and conference room and telehealth equipment
• Coordinate with ISPs, vendors, and building contacts on circuits, cabling, and site issues
• Support clinic openings, relocations, and buildouts — network closet standup, cabling coordination, and device staging
• Support physical security systems where they intersect with IT, such as badge access and cameras

What We’re Looking For

Required

• Three or more years in IT support, desktop support, or systems support, with escalation‑tier ownership
• Hands‑on administration of Microsoft 365 (Entra ID, Exchange Online, Teams, SharePoint) — not just end‑user support of it
• Endpoint management experience with Intune / Endpoint Manager or a comparable MDM platform
• Windows 11 troubleshooting depth: imaging, group policy, driver and application issues, and performance diagnostics
• Working knowledge of networking fundamentals: DHCP, DNS, VLANs, Wi‑Fi troubleshooting, and VPN
• Experience with an ITSM or ticketing platform, and the discipline to work a queue to SLA
• Comfort with physical work: racking equipment, running and terminating cable, lifting up to 50 lbs, and ladder work
• Valid driver’s license and reliable transportation for travel among metro locations (mileage reimbursed)
• Clear written and verbal communication with non‑technical clinical staff

Preferred

• Experience in healthcare or another HIPAA‑regulated environment
• Azure administration exposure: resource management, hybrid identity, and backup
• Certifications such as CompTIA A+, Network+, or Security+; Microsoft MD-102 (Endpoint Administrator), MS-900, or AZ‑104
• Scripting for automation, PowerShell preferred
• Multi‑site or managed service provider (MSP) background

What Success Looks Like

First 90 days.You own the ticket queue independently. Onboarding and offboarding run on a documented, repeatable checklist. You have been to every site and know what is in each closet.

Six months.Device fleet inventory is accurate and current. Intune compliance is above target across the fleet. The top three recurring ticket categories have been root‑caused and reduced.

Twelve months.Site infrastructure standards are documented and consistent across all 11 locations. You are the technical lead on clinic openings and move, and you have automated the repetitive parts of provisioning.

Why MMHC

You will work directly with the CIO on a technology environment that is actively being modernized — a new EHR platform, a rebuilt identity and endpoint layer, and real investment in the stack. Small team, wide scope, and visible impact.

We also invest in the people who run it: certification and exam costs are reimbursed, and there is a defined path from this role into systems and infrastructure work as the environment grows.

The work supports clinicians delivering behavioral health care across the Twin Cities. When you fix something, someone gets seen.

Minnesota Mental Health Clinics is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations are available for applicants with disabilities upon request.