IT Help Desk Specialist

Carnival; Seattle (WA); On-site; USD 35,817 - 39,950; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Your Behavioral Health (YBH) is seeking a full-time IT Support Specialist to help clients and staff with technical issues, EMR systems, and HIPAA compliance. You will troubleshoot, document solutions, and contribute to training materials while ensuring secure access and regulatory adherence.

The role requires strong communication, multitasking, and problem-solving skills, with on-site work at our Torrance, CA location and a Monday–Friday schedule.

Qualifications

• 1 year of help desk experience.
• Knowledge of HIPAA regulations and healthcare privacy.
• Experience with healthcare EMR systems (KIPU, DrChrono) is a plus.
• Proficiency with Microsoft Office and M365 administration.

Responsibilities

• Provide technical support by researching and answering questions and guiding users through issues.
• Troubleshoot problems and maintain workstation and network performance.
• Create and maintain documentation for client references.
• Assist in developing client training programs and instructional materials.
• Ensure regulatory compliance and secure access management for new/terminated staff.

Skills

Multitasking

Problem solving

Professional communication

Team collaboration

Detail oriented

Education

Associate degree

Tools

Microsoft Office & M365 Administration

Apple Products

Jamf

Job description

Welcome to Your Behavioral Health (YBH). Our mission is to guide individuals through the intricate landscape of behavioral health, ensuring that expert support is not only available but also easily accessible. At YBH, we pride ourselves on being a centralized hub teeming with resources designed to aid clients and their families in pinpointing the optimal support tailored to their distinct needs and aspirations for well‑being.

Job Duties

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and network performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems and recommending changes.
• Accomplishes information systems and organization mission by completing related results as needed.
• Ensures new employees are set up timely with all required technology and account access based on their job description.
• Ensures that all assets are logged into asset management software and accounted for when hires, terminations, or reassignments occur.
• Responsible for rapid response to network interruptions at all sites by using the portal or going onsite.
• Managing all software systems and auditing to remove account access for former employees or those that do not need access to keep accounts secure.
• Travel to sites as necessary.

Knowledge, Skills, and Abilities

• Knowledge and experience with major applications such as Microsoft Office and M365 Administration required.
• Knowledge and experience with Apple Products required.
• Knowledge of regulations related to HIPAA required.
• Helpdesk experience of at least 1 year required.
• Knowledge of maintaining, storing, and organizing technical equipment required.
• Knowledge and experience with Healthcare EMR’s such as KIPU and DrChrono a plus.
• Knowledge and experience with Jamf a plus.
• Knowledge and experience with CrowdStrike a plus.
• Skill in using healthcare software and computer systems.
• Multitasking skills.
• Problem‑solving skills.
• Professional communication and presentation skills, including face to face, email, telephone, and video conference.
• Ability to communicate professionally with various departments and resources.

Job Details

Job Type: Full‑time
Pay: $26.00 – $29.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package

• Hourly pay

Additional Information

• Experience level: 1 year
• Schedule: 8 hour shift Monday to Friday
• Education: Associate (Required)
• Experience: Help desk: 1 year (Required); IT support: 1 year (Required); EMR systems: 1 year (Preferred); Microsoft Office: 4 years (Required)
• Ability to Commute: Torrance, CA 90504 (Required)
• Ability to Relocate: Torrance, CA 90504 – relocate before starting work (Required)
• Work Location: In person