Help Desk & Automation Coordinator

PEG, LLC; Fairfax (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

20 Annual Paid Days Off

Medical Insurance

Dental & Vision Insurance

401(k) Retirement Plan

Life & Disability Insurance

Professional Development

Job summary

PEG, LLC is seeking a motivated Help Desk Support Coordinator to join the Automation Team in Fairfax, VA. The role focuses on managing Help Desk requests, troubleshooting, and coordinating with our team to improve automation processes.

The ideal candidate has 1-2 years in a Help Desk role, strong Windows and Office 365 skills, and experience with Jira and mobile device management. This is a fast-paced, collaborative position with growth opportunities.

Qualifications

• Associate Degree in Computer Science, Information Technology, or equivalent work experience is required.
• 1-2 years of professional experience in a Help Desk Support Role.
• Strong experience with modern Windows-based systems.
• Strong knowledge of troubleshooting Microsoft Office Suite, Office 365 Administration, Software Licensing, OneDrive for Business, and SharePoint.
• Ability to prepare comprehensive project documentation (requirements, system design, interface control documents, security, etc.).
• Familiarity with IT technologies such as networking, security, backup/recovery, and VPN.
• Experience with supporting large-scale software systems and/or databases is preferred.
• Working experience with Mobile Device Management Platforms preferred.

Responsibilities

• Oversee timely completion of Help Desk support requests and document resolution steps.
• Collaborate with PEG staff in person, virtually, via email, or by phone to maintain automated technology systems.
• Create and maintain basic Jira tickets for end-user support requests with details and status updates.
• Perform maintenance on existing software to ensure optimal performance.
• Create test cases, debug software issues, and assist with software enhancements or updates.
• Communicate software update details to internal employees and external clients.

Skills

Windows-based systems

Office 365 Administration

SharePoint

OneDrive for Business

Jira ticketing

Mobile Device Management

VPN

Documentation

Education

Associate Degree in Computer Science or IT

Tools

Jira

MDM Platforms

Sortly

Job description

PEG, LLC is seeking a motivated Help Desk Support Coordinator to join the Automation Team in Fairfax, VA. The role focuses on managing Help Desk requests, troubleshooting, and coordinating with our team to improve automation processes.

The ideal candidate has 1-2 years in a Help Desk role, strong Windows and Office 365 skills, and experience with Jira and mobile device management. This is a fast-paced, collaborative position with growth opportunities.