Help Desk Analyst: Windows & VMware IT Support
Chromalloy Gas Turbine LLC
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Benefits offered by this job
Job summary
Chromalloy Gas Turbine LLC in Tampa, FL is seeking a Helpdesk Analyst to provide hardware and software support, manage the Microsoft stack, and maintain IT documentation. You will assist in VMware, O365, Active Directory, and network devices, with a focus on timely ticket resolution and user satisfaction.
The position offers day-one benefits and opportunities for growth through training and fellowship programs.
Qualifications
- Associate degree or equivalent with 5+ years related experience and/or training, with at least 3 years with Active Directory Services.
- Bachelor’s degree in Computer Science, MIS, IT, or related field with 2+ years related experience, 1 year in AD Services.
- Experience with VMware, Microsoft Terminal Services, and VMware preferred.
Responsibilities
- Provide technical assistance and support for computer systems, software, and hardware.
- Administer the Microsoft stack, including Windows and O365.
- Maintain documentation of technical maintenance procedures.
- Maintain daily performance of computer systems and networks.
- Resolve help desk tickets using Freshservice Helpdesk.
Skills
Education
Tools
Job description
Chromalloy Gas Turbine LLC in Tampa, FL is seeking a Helpdesk Analyst to provide hardware and software support, manage the Microsoft stack, and maintain IT documentation. You will assist in VMware, O365, Active Directory, and network devices, with a focus on timely ticket resolution and user satisfaction.
The position offers day-one benefits and opportunities for growth through training and fellowship programs.
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