Help Desk Analyst

Skytron LLC; Grand Rapids (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Annual pool bonus

Paid vacation and personal days

401(k) and profit sharing

Tuition reimbursement program

Onsite gym

Family-owned work environment

Job summary

A technology company in Grand Rapids, Michigan is seeking an IT Support Specialist to provide exceptional support in software, hardware, and network solutions. The ideal candidate will have an Associate's degree or 1-3 years of relevant experience. They should be adept in Windows OS, VMware, and Cisco tools, with strong attention to detail and a proactive attitude. The role offers a comprehensive benefits package and a supportive work environment.

Qualifications

• 1-3 years of work-related experience in IT support.
• Experience configuring and administering multiple software packages.
• Demonstrated ability to work well with minimal supervision.

Responsibilities

• Provide exceptional Windows-based level 1-2 software, hardware, and network support.
• Format PCs and Laptops for lifecycle use.
• Document user requests and solutions in helpdesk software.

Skills

Windows OS

VMware

Cisco networking tools

Microsoft Office

Adobe Creative Cloud

Attention to detail

Education

Associate's degree in related field

Tools

Nitro Pro

Dell laptop certification

Job description

What We Offer

• Comprehensive benefits package, starting day one
• Annual pool bonus
• Paid vacation, personal days, and holidays
• 401(k) and profit sharing
• Tuition reimbursement program
• Onsite gym
• Family-owned and operated work environment

What You'll Do

• Provide exceptional Windows-based level 1-2 software, hardware, and network support
• Format PCs and Laptops for lifecycle use
• Restructure systems and user data migration
• Configure older systems for training / decommission
• Administer and control printing volume and fleet of PRESS / MFPS, order supplies and handle service calls
• Provide support on all warehouse equipment and processes, including: label printers, scanners and UPS / FedEx terminal computers
• Physical setup of computer system for users and office worksations
• Document user requests and solutions in helpdesk software
• One-on-one end-user training, as needed
• Assist the Information Services manager with special projects, as assigned
• Additional related duties, as assigned

What You'll Bring

• Capably handle required administrative functions
• Devise workable solutions
• Demonstrate a desire to assist others, promoting positive behavior to internal and external customers
• Be internally motivated and work well with minimal supervision
• Listen to others, expressing ideas, both orally and in writing
• Possess a strong attention to detail and excellent documentation practices

Qualifications

• Associate's degree in related field and / or 1 – 3 years of work-related experience
• Experience configuring and administering multiple software packages and server tools, including: Windows OS, VMware, vSphere and Cisco networking tools
• Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro
• Dell laptop certification, preferred

We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic under the law.